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79.4%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter.
In the meantime, please go ahead with the normal payouts.
A fix has been implemented and we are monitoring the results.
identified
An issue with Immediate Payouts processing on Aggregation has been identified.
We are in contact with External partners on the matter.
For the moment, kindly use the other payout method if needed on the Aggregation Platform.
A problem with FnB Payments on both Gateway SiD and Aggregation Instant EFT has been identified. We are in contact with External Partners on the problem
A problem with FnB Payments on both Gateway SiD and Aggregation Instant EFT has been identified. We are in contact with External Partners on the problem.
An issue with Immediate Payouts processing on Aggregation has been identified.
We are in contact with External partners on the matter.
For the moment, kindly use the other payout method if needed on the Aggregation Platform.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
A problem with card payments for FNB buyers has been identified on both the Aggregation and Gateway Platforms.
We are in contact with External Providers and the Bank to resolve the matter.
Gateway RCS Payments
minorSource not attested
Last archived state: resolved
View archived record details
identified
A problem with Store-card payments on the Gateway system has been identified.
We are in conteact with External Providers to resolve the issue.
July 2026
Mastercard 3D Secure Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
A problem during the 3D Secure leg of card transactions has been identified; Specifically Mastercard issued credit cards are failing authentication currently.
This is impacting card processing on both the Aggregation and Gateway platforms.
We are in contact with External Providers on the issue.
Capitec Pay Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A problem with Capitec Pay transactions on both the Aggregation and Gateway Platforms has been identified.
We are in contact with External Partners on the problem.
Aggregation testing platform (Sandbox)
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The Aggregation testing platform (Sandbox) is currently down. Users may experience intermittent issues with their tests for the moment.
June 2026
RCS (Store cards) on Gateway
minorSource not attested
Last archived state: resolved
View archived record details
identified
A problem with RCS (Store cards) processing via the Gateway Platform has been identified.
Teams are currently attending to the problem.
Mobile App issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
A problem with the Mobile/Cellphone App and Payout requests has been identified.
For those that do encounter the issue, please use your Merchant dashboard (not the App) for both scheduled and Immediate Payout requests.
POS Processing issues
criticalSource not attested
Last archived state: resolved
View archived record details
identified
A problem with POS Transactions has been identified.
We are urgently in contact with External Partners on the matter.
Degraded Processing on Gateway
minorSource not attested
Last archived state: resolved
View archived record details
identified
A problem with processing via Gateway platform has been identified.
Teams are urgently attending to the issue.
Immediate Payouts disabled
minorSource not attested
Last archived state: resolved
View archived record details
identified
Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter.
In the meantime, please go ahead with the normal payouts.
