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98.2%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Creating and editing documentsSending documentsUploading documentsAPIDownloading documents
monitoring
We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.
identified
We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution.
Next update in ~30 minutes.
investigating
We are continuing to investigate this issue.
investigating
We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available.
Next update in ~30 minutes.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Some users experience issues with creation and viewing of documents
majorSource not attested
Last archived state: resolved
View archived record details
Creating and editing documentsSending documentsUploading documents
investigating
We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation.
We continue to work on identify the root cause. We'll provide a further update as we learn more.
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
July 2026
Document Creation via CRM Integrations
Source not attested
Last archived state: resolved
View archived record details
identified
The team is continuing to work on the fix for the issue.
identified
We've confirmed that the CRM document creation flow is unavailable or not working as expected for
affected customers.
You may experience issues with loading the PandaDoc module within CRM integrations during the document creation process.
Our team is actively working to resolve it!
We'll post the next update in 30 minutes.
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Some customers may experience Public API request failures or be unable to send documents through the platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally.
Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.
identified
We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally.
We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
June 2026
Limited ability in editing sent documents
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.
identified
We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
May 2026
Copied fields are being pasted randomly in the document instead of the expected position
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating the ongoing issue.
Please check back here for updates, and we appreciate your patience while we get this resolved.
Integrations are not responding
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible.
Please check back here for updates.
monitoring
We have resolved the issue, and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Documents won't load in the new interface
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the issue, and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Global application issues: document access, sending, upload and download
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
April 2026
PandaDoc is responding slowly / Templates not visible / Document creation may be affected
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the issue.
Document Creation, Sending, Downloads, API & Integrations Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The underlying issues have been resolved, and all platform features are now operational.
We are currently processing documents that were affected during the incident and did not
have their PDF versions generated. Some clients may still experience errors when attempting
to download documents as PDFs while this processing is ongoing.
We will update the status to Resolved as soon as all affected documents have been
successfully processed. Thank you for your patience.
monitoring
Most platform features have been restored and are operating normally. We are continuing
to work on resolving the remaining issues affecting document signing and document
downloads. We will provide further updates as we make progress.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the root cause of the issue affecting document creation from templates,
document sending, document status changes, file downloads, API functionality, and some
third-party integrations. Our team is actively working on a fix. We will provide updates
as we make progress.
investigating
We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
