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PandaDoc Outage History

Uptime record, past incidents, and downtime history for PandaDoc.

Checking current status...
95.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✓

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 88% 25 3
April 2026 96.7% 30 1
March 2026 100% 31 0
February 2026 100% 5 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Copied fields are being pasted randomly in the document instead of the expected position
minor

Started: May 21, 6:19 PM

investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 21, 6:19 PM
Integrations are not responding
critical

Started: May 21, 3:07 PM

investigating
We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.
May 21, 3:33 PM
monitoring
We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
May 21, 3:20 PM
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 21, 3:07 PM
Documents won't load in the new interface
minor

Started: May 19, 2:30 PM

monitoring
We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
May 19, 2:58 PM
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 19, 2:30 PM
Global application issues: document access, sending, upload and download
major

Started: May 6, 7:27 PM

investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 6, 7:28 PM
investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
May 6, 7:27 PM
April 2026
PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Started: Apr 30, 8:23 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 8:40 PM
investigating
We are currently investigating the issue.
Apr 30, 8:23 PM
Document Creation, Sending, Downloads, API & Integrations Disruption
major

Started: Apr 22, 9:32 AM

monitoring
The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.
Apr 22, 11:27 AM
monitoring
Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.
Apr 22, 10:46 AM
identified
We are continuing to work on a fix for this issue.
Apr 22, 10:01 AM
identified
We are continuing to work on a fix for this issue.
Apr 22, 10:01 AM
identified
We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.
Apr 22, 9:46 AM
investigating
We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
Apr 22, 9:32 AM
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