Current answer

PandaDoc experienced a minor incident: Incident notification. ServiceAlert observed recovery on Sep 7, 2026.

Official PandaDoc status page Current PandaDoc status ServiceAlert observed status change: Sep 7, 2026 at 4:15 PM UTC

Incident Lifecycle

Investigating Investigating Identified Monitoring

Incident Timeline

Monitoring

We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.

Sep 7, 2026 at 4:16 AM UTC

Identified

We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution.

Next update in ~30 minutes.

Sep 7, 2026 at 3:35 AM UTC

Investigating

We are continuing to investigate this issue.

Sep 7, 2026 at 2:52 AM UTC

Investigating

We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available.

Next update in ~30 minutes.

Sep 7, 2026 at 2:47 AM UTC