Looking for an update now? Check the current status, or follow Ironclad Clickwrap for future changes.
91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Degraded performance on Clickwrap
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.
investigating
We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.
A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.
identified
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
investigating
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
identified
We are investigating an issue affecting some customers in **NA1 production** where **bulk** **document download, dashboard export, and preview actions are failing**. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
May 2026
Latency & Error Messaging
minorSource not attested
Last archived state: resolved
View archived record details
investigating
URGENT: Pause Salesforce Managed Package Upgrades
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
identified
investigating
Smart Imports encountering error during prediction processing.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
investigating
April 2026
Degraded performance with document conversion subprocessor
