Ironclad Clickwrap Outage History
Uptime record, past incidents, and downtime history for Ironclad Clickwrap.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 53.3% | 15 | 7 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Global Conditions Issue
Started: Aug 13, 10:10 PM
identified
Our team is still working towards redeploying our Global Conditions feature. We'll update our statuspage once this is complete. All systems are fully online.
Aug 14, 1:02 AM
identified
Ironclad experienced a technical issue with rollout of our new Global Conditions feature. The team quickly disabled the feature to safely address and re-enable the feature. We'll post here once Global Conditions is re-enabled.
Aug 13, 10:10 PM
Public Workflows Form Validation Error
Started: Aug 12, 1:59 PM
investigating
We are actively investigating this issue an issue with Public Workflows. Currently if someone attempts to submit a Public Workflow they will receive a Form Validation Error.
Aug 12, 1:59 PM
Acrobat Services incident
Started: Aug 7, 6:09 PM
monitoring
At the moment, Acrobat Services is experiencing technical difficulties which negatively impact's Ironclad's PDF -> DOCX conversion feature. We are monitoring their incident closely and will update our statuspage once Adobe's incident is resolved.
Aug 7, 6:09 PM
Latency issues on Production
Started: Aug 5, 6:51 PM
monitoring
We are continuing to monitor and investigate the latency issues and will provide updates when available.
Aug 5, 10:09 PM
monitoring
We continuing to investigate intermittent performance issues affecting some customers when using Ironclad. Our team is actively investigating the cause and working toward a resolution.
We appreciate your patience and will provide another update as more information becomes available.
Aug 5, 9:24 PM
investigating
We are tracking a cross-customer performance issue with intermittent latency and loading failures across Production and Demo environments.
Aug 5, 6:51 PM
July 2026
Smart Import Issues with contract recognition
Started: Jul 29, 1:17 AM
monitoring
As of 5pm, availability of OpenAI services has improved and we are continuing to monitor.
Jul 29, 1:21 AM
investigating
We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team.
Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored.
Jul 29, 1:17 AM
Search is experiencing degraded performance
Started: Jul 21, 11:19 PM
investigating
Conversational Search is experiencing degraded performance. We are continuing to investigate.
Jul 21, 11:19 PM
Entity lookup returning "no matching options"
Started: Jul 8, 5:30 PM
monitoring
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production.
We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
Jul 8, 9:19 PM
identified
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
Jul 8, 7:43 PM
investigating
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production.
Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
Jul 8, 5:30 PM
Degraded performance on Clickwrap
Started: Jul 1, 4:32 PM
monitoring
We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.
Jul 1, 6:39 PM
investigating
We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.
Jul 1, 4:32 PM
June 2026
Salesforce Managed Package: Document & Approval Sync Disruption
Started: Jun 24, 8:51 PM
monitoring
A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.
Jun 25, 1:09 AM
identified
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
Jun 24, 10:28 PM
investigating
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
Jun 24, 8:51 PM
Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production
Started: Jun 3, 7:45 PM
monitoring
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
Jun 3, 7:57 PM
identified
We are investigating an issue affecting some customers in **NA1 production** where **bulk** **document download, dashboard export, and preview actions are failing**. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
Jun 3, 7:45 PM
May 2026
Latency & Error Messaging
Started: May 26, 6:49 PM
investigating
May 26, 6:49 PM
URGENT: Pause Salesforce Managed Package Upgrades
Started: May 12, 2:24 AM
monitoring
May 12, 5:11 PM
identified
May 12, 2:14 PM
investigating
May 12, 2:24 AM
Smart Imports encountering error during prediction processing.
Started: May 4, 7:33 PM
monitoring
May 4, 8:29 PM
investigating
May 4, 7:33 PM
April 2026
Degraded performance with document conversion subprocessor
Started: Apr 27, 6:27 PM
monitoring
Apr 27, 7:09 PM
investigating
Apr 27, 6:27 PM
Blank form during workflow launch
Started: Apr 21, 7:08 PM
investigating
Apr 21, 7:30 PM
investigating
Apr 21, 7:08 PM