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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Ironclad Regional Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has deployed a fix and all users can now use their preferred language setting without experiencing latency or long load times.
identified
We have identified an issue with our preferred language settings that is causing latency and long load times when users switch their preferred language to anything other than English. Our team is working to implement a fix to resolve the issue.
investigating
Ironclad is experiencing an issue where customers residing outside of the U.S. may experience latency and long load times. We are actively investigating this issue and identifying a resolution.
Latency & Platform Slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
System performance and load times are improving across the platform. We have identified the root cause as a disruption at our cloud infrastructure provider and are actively monitoring the resolution.
investigating
Users may experience slightly longer load times and general latency when taking actions within the Ironclad platform. Our team is investigating this issue, which we believe may be related to a disruption at our cloud infrastructure provider, and is working to confirm the root cause.
Ironclad is down
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for patience, we are back online. We will continue to monitor closely to ensure we're confident this is fully resolved.
investigating
Ironclad is experience technical issues at the moment. We are aware the platform is inaccessible and we are working as quickly as possible to address this.
Global Conditions Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team is still working towards redeploying our Global Conditions feature. We'll update our statuspage once this is complete. All systems are fully online.
identified
Ironclad experienced a technical issue with rollout of our new Global Conditions feature. The team quickly disabled the feature to safely address and re-enable the feature. We'll post here once Global Conditions is re-enabled.
Public Workflows Form Validation Error
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating this issue an issue with Public Workflows. Currently if someone attempts to submit a Public Workflow they will receive a Form Validation Error.
Acrobat Services incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
At the moment, Acrobat Services is experiencing technical difficulties which negatively impact's Ironclad's PDF -> DOCX conversion feature. We are monitoring their incident closely and will update our statuspage once Adobe's incident is resolved.
Latency issues on Production
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor and investigate the latency issues and will provide updates when available.
monitoring
We continuing to investigate intermittent performance issues affecting some customers when using Ironclad. Our team is actively investigating the cause and working toward a resolution.
We appreciate your patience and will provide another update as more information becomes available.
investigating
We are tracking a cross-customer performance issue with intermittent latency and loading failures across Production and Demo environments.
July 2026
Smart Import Issues with contract recognition
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 5pm, availability of OpenAI services has improved and we are continuing to monitor.
investigating
We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team.
Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored.
Search is experiencing degraded performance
Source not attested
Last archived state: resolved
View archived record details
investigating
Conversational Search is experiencing degraded performance. We are continuing to investigate.
Entity lookup returning "no matching options"
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production.
We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
identified
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
investigating
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production.
Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
