Looking for an update now? Check the current status, or follow Optimizely for future changes.
85.7%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the cause of the delayed publishing issue. A surge in snippet upload activity created a backlog in our processing queue, which resulted in extended "Uploading to CDN" times for some customers. Mitigation actions have been taken to stop the source of the backlog, and our engineering team is actively working to restore normal processing times. Existing experiences continue to operate normally. We are closely monitoring recovery and will provide further updates as progress continues.
investigating
We are investigating an issue causing delays when publishing experiments and other changes. Customers may see deployments remain in an "Uploading to CDN" state longer than expected before becoming available. Existing experiences continue to serve normally. Our engineering team is actively investigating the cause and working to restore normal publishing times.
Optimizely Graph - APAC RegionOptimizely Graph - EMEA RegionOptimizely Graph - NA RegionOptimizely Graph - UAEN Region
investigating
We have identified an issue affecting Content Graph. When content is published, cache eviction and webhook processing are not completing as expected. As a result, queries to Graph may return outdated content. Our team is actively investigating and we will provide an update as soon as we have more information.
September 2026
Optimizely Graph - USEA production clusters experiencing intermittent availability issues
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
A fix has been implemented and we're now monitoring the results.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Optimizely Identity is redirecting users to the wrong SSO login page.
Starting around 10:00 CEST processing of emails submitted via our SMTP API is delayed.
We already identified the underlying problem and are in the process of fixing the issue.
Analytics data should be visible in the CMP Analytics module.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
identified
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
SSL trust issue causing login failures across multiple DXP environments
A fix has been implemented and we are monitoring the results. Thank for your patience!
identified
We are continuing to work on fix for this issue. We will let you know as soon we have new updates. Thank you for your patience!
identified
We continue to actively work on measures to restore normal operations as quickly as possible. Our investigation has identified a probable root cause, and our team is currently working to resolve it. We are closely monitoring the situation and will continue to provide updates as we make progress. Thank you for your patience and understanding.
identified
We continue investigating login failures affecting some DXP environments. Affected applications may receive a certificate trust error when connecting to our login service. Affected customers cannot log in to the CMS management interface and are currently unable to create or edit content.
The issue appears to affect applications running on older OS images and .NET versions earlier than .NET 8. Applications on .NET 8 or later seems not impacted based on the reports. Restarting the web applicat...
investigating
We are currently investigating an SSL trust issue causing login failures across multiple DXP environments and working on mitigating actions. We will provide new updates.
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
identified
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
investigating
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
System performance should be restored but we will continue to monitor closely.
monitoring
Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
identified
Our vendor has confirmed the issue has been identified and a fix is being implemented.
investigating
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
CMP: Modules are inaccessible
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the situation.
investigating
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
May 2026
Cloudflare outage causing service disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been put in place, and we are monitoring the results.
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently aware of an active incident with Cloudflare that is affecting authoritative resolution for the .de TLD. We are continuing to investigate and correspond with Cloudflare to push for rapid mitigation.
March 2026
Events Export API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement.
identified
We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors.
Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected.
We will provide updates as the fix progresses. We apologize for the inconvenience.
CMP and DAM: Image loading and uploads not working due to Cloudflare outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally.
We will continue to monitor the situation following the release of this solution to ensure stability is maintained.
We apologise for any disruption caused and thank you for your patience throughout this incident.
identified
We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server.
In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident.
Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available.
We apologi...
