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Nylas Outage History

Uptime record, past incidents, and downtime history for Nylas.

Checking current status...
84.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 77.8% 9 2
June 2026 90% 30 3
May 2026 83.9% 31 5
April 2026 81% 21 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Failures for some event API calls for Google grants
critical

Started: Jul 7, 3:03 PM

monitoring
We have deployed a fix and the errors are no longer occurring. We are monitoring our API traffic to ensure the errors do not appear.
Jul 7, 4:58 PM
investigating
We are investigating reports of some event API calls failing for Google grants. The error messages report issues with the Nylas migration API endpoints. These errors are incorrect and our migration system was shut down long ago. We are investigating why it is triggering. The errors appear limited to Google grants that were migrated from v2 accounts. Deleting and recreating the grant has been identified as a work around to prevent further errors.
Jul 7, 3:03 PM
US - Scheduled Messages API - Experiencing 500 Errors when listing scheduled messages
major

Started: Jul 3, 1:29 PM

investigating
We are continuing to investigate this issue.
Jul 3, 1:32 PM
investigating
We are investigating errors affecting retrieval of previously scheduled messages via our API in the US region. Creating and sending scheduled messages is not affected. We will provide updates as we have more information.
Jul 3, 1:29 PM
June 2026
US/EU - API v3 - All Endpoints - Elevated Error Rates
major

Started: Jun 25, 5:34 PM

monitoring
We are continuing to monitor for any further issues.
Jun 25, 5:36 PM
monitoring
A fix has been deployed and error rates are returning to normal. We are monitoring the situation closely and will provide a final update once we have confirmed full recovery.
Jun 25, 5:36 PM
identified
We are currently experiencing elevated error rates affecting our v3 API and authentication endpoints across the US and EU regions. Some requests may be failing with 500 errors. We have identified the root cause and our engineering team is actively working on a fix. We will provide updates as we make progress.
Jun 25, 5:34 PM
Nylas Dashboard logs not loading
minor

Started: Jun 24, 9:21 PM

investigating
We are currently investigating reports that the Nylas dashboard is not displaying any logs. We have confirmed that our system is recording the logs. They are just not shown on the Nylas dashboard.
Jun 24, 9:21 PM
[US & EU] Grant Creation and Authorization Errors
major

Started: Jun 4, 11:27 PM

identified
We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU). Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix. We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.
Jun 4, 11:27 PM
May 2026
[US & EU] Notetakers Failing to Join Zoom & Google Meet
minor

Started: May 20, 4:00 PM

monitoring
We have deployed mitigation steps while we wait on Oxylabs, and join rates are improving once again. We will continue to monitor and post updates as available.
May 20, 6:52 PM
identified
Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now
May 20, 6:50 PM
Sending errors with Transactional Send and Agent Account features
critical

Started: May 14, 6:09 PM

investigating
We are investigating sending failures with our Transactional Send (Beta) and Agent Account (Beta) features. The Nylas API is not affected and is still running correctly. This issue is strictly limited to those two beta features.
May 14, 6:09 PM
US - Gmail Realtime - Pub/Sub - Elevated Latency & Delayed Webhooks
major

Started: May 6, 3:28 PM

monitoring
We are currently investigating elevated latency affecting Gmail realtime (Pub/Sub) event delivery in the US region. Customers may experience delayed webhooks notifications. The issue was initially caused by an expired SSL certificate, which has since been addressed. However, the system has not fully recovered and latency remains elevated. We will provide an update soon.
May 6, 3:28 PM
High number of 504 API errors for EWS grants
critical

Started: May 4, 2:03 PM

investigating
We are currently investigating an increase in 504 API errors for EWS (Exchange on-premise) grants. Grants connected to other providers are not affected.
May 4, 2:03 PM
April 2026
Increased Latency for Notetaker Meeting join Events (US Region)
minor

Started: Apr 30, 12:30 PM

monitoring
We have mitigated an issue in our US environment that briefly affected Notetaker services. Some instances experienced delays when joining meetings, but performance has now returned to normal. We are continuing to monitor the environment closely to ensure ongoing stability.
Apr 30, 12:39 PM
investigating
We are currently investigating an issue in our US environment affecting Notetaker services. Some Notetaker instances are experiencing delays in joining meetings, which may result in extended join latency or a failure to connect. Our engineering team is currently investigating the issue and working toward a resolution. We will provide more information as it becomes available.
Apr 30, 12:30 PM
Notetakers failing to join some Google Meet events
critical

Started: Apr 14, 3:19 PM

monitoring
We have made improvements and Notetakers are joining correctly. We are continuing to monitor the Notetakers to ensure they continue to operate correctly.
Apr 14, 6:28 PM
investigating
We are currently investigating an issue where some Nylas Notetakers are not correctly joining Google Meet events. This does not appear to affect other meeting providers or any other parts of the API.
Apr 14, 3:19 PM
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