Nuix SaaS Outage History
Daily provider-status observations and published incident history for Nuix SaaS.
Component incident
Nuix SaaS has an active component incident; no global outage is indicated. Verified . Official provider source.
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90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with issues |
|---|---|---|---|
| September 2026 | 25% | 28 | 21 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2
Today
Legacy observation
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
September 2026
Discover US Portal - Intermittent login issues.
View incident details and source
Started:
Discover Portal - US
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
UK Discover - Office Online Viewer returning Error
View incident details and source
Started:
Discover Portal - UK
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
August 2026
Self-service password reset temporarily unavailable
View incident details and source
Started:
Keycloak - Nuix SaaS
identified
A hotfix has been tested, and will be applied on Sunday 20th Sep 2026.
identified
Users are currently unable to reset their own passwords. Please contact support for assistance with password resets.
Discover Frankfurt - Disruption due to datacentre power outage
View incident details and source
Started:
Discover Portal - DE
monitoring
Please be advised that the scheduled change planned for 19th August between 01:00 and 01:30 CEST to re-route traffic through the original connection has been cancelled. We will share a revised schedule as soon as a new change window is confirmed.
monitoring
We have scheduled a change for tomorrow, 19th August, between 01:00 and 01:30 CEST to re-route traffic through the original connection. A brief service disruption may occur at some point during this maintenance window.
We will monitor the services during and after the change to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
identified
While the network link between AWS and Equinix datacentre undergoing repairs, we have established an alternate network connection. Despite a smaller bandwidth, the new connection is already in a working state. Our team is working to brining Database services up, we expect Frankfurt SaaS to be available shortly.
identified
We are continuing to work on a fix for this issue.
identified
Direct Connect connections at at Equinix FR5 in Frankfurt remain impaired. AWS engineers have begun physically inspecting the impacted network equipment and working on this. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment.
identified
Direct Connect connections at this location remain impaired. The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and AWS engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment.
identified
AWS connectivity to the Equinix FR5 storage facility in Frankfurt remains impacted. AWS Support is actively working to restore the network services. We will continue to monitor provider updates closely.
identified
AWS has confirmed that connectivity at the Equinix FR5 facility in Frankfurt remains impacted. AWS and its co-location partner have made progress toward restoring safe access to the affected area, and electrical isolation work is currently underway to de-energise the impacted infrastructure. Once the area is confirmed safe, engineers will inspect the affected network equipment to assess the extent of any damage and determine what replacements may be required.
At this stage, AWS does not expec...
identified
Latest update from our datacentre partners in AWS Frankfurt. We are actively engaged with our co-location partner to restore connectivity at Equinix FR5 location in Frankfurt, DEU. Since our last update, we have made incremental progress to restore safe access to the affected area at the Equinix FR5 location in Frankfurt, DEU. In parallel, we have prioritized the order in which critical and high-priority racks will be restored, as part of the mitigation efforts. Based on our current assessmen...
identified
The issue identified now is related to network connectivity between storage and aws datacentres. The storage clusters have been restored; however, the network issue remains unresolved. We will continue to monitor the situation and provide updates as additional information becomes available. According to AWS, the next update is expected at 9:30 PM PDT.
identified
Datacentre engineers have restored services, and the storage centre is up and running. However, network connectivity has been impacted and work is under to restore connectivity.
identified
The storage vendor has notified that they are bringing the systems back online. We will continue to monitor this and bring Discover online as soon as the systems are fully restored.
identified
The storage vendor has advised that services are expected to be restored over the next few hours. The air conditioning and other cooling infrastructure have been damaged and are currently being repaired or replaced. At this stage, we do not anticipate any data loss, but we will be able to confirm further once the storage centre has been restored.
identified
The cooling system issue has been resolved; however, the temperature remains outside the safe operating range. We will proceed with restoring the environment once the temperature returns to the safe range.
identified
Datacentre engineers continue to work to resolve the power supply and cooling systems.
identified
The cooling system issue has been resolved. We will resume Discover SaaS services as soon as temperatures have stabilised.
identified
The cooling system issue has now been resolved. We will resume Discover SaaS services as soon as temperatures have stabilised.
identified
Datacenter teams are still working to restoring power and cooling services.
identified
Datacenter teams are still working to restoring power and cooling services
identified
The issue has been identified and a fix is being implemented.