Current answer
Nuix SaaS experienced a major incident: Self-service password reset temporarily unavailable. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Keycloak - Nuix SaaS
Incident Timeline
Identified
A hotfix has been tested, and will be applied on Sunday 20th Sep 2026.
Sep 17, 2026 at 9:27 PM UTC
Identified
Users are currently unable to reset their own passwords. Please contact support for assistance with password resets.
Aug 28, 2026 at 12:25 AM UTC
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