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86.3%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.4%
28
1
September 2026
92.9%
28
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Crypto Deposits and Withdrawals Temporarily Restricted
A fix has been implemented by our provider, and we are monitoring the results.
investigating
We are investigating an outage affecting one of our providers. Crypto deposits and withdrawals are temporarily restricted to addresses with a completed transaction to or from your Newton account before November 4 at 10:00 AM ET.
User funds remain safe, and any restricted transactions will be permitted to proceed once the outage is resolved.
We're working with our provider to restore full functionality and will provide updates as they become available.
Crypto Deposits and Withdrawals Temporarily Restricted
We are continuing to work with our provider to resolve the outage. User funds are safe, and once the outage has been resolved, any transactions which have been restricted will be allowed to proceed.
investigating
While we investigate an outage affecting one of our providers, crypto deposits and withdrawals are temporarily restricted to addresses with a completed transaction to or from your Newton account before November 4 at 10:00 AM ET.
We're working to restore full functionality and will provide updates as they become available
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue with our banking provider. Some customers may experience delays or errors when funding or withdrawing CAD via Interac e-Transfer.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
USDC-AVAX Withdrawals
minorSource not attested
Last archived state: resolved
View archived record details
investigating
USDC withdrawals on the Avalanche network have been temporarily disabled.
July 2026
Investigating — Login Issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue preventing some users from logging in. Our team is actively working to identify the cause and restore normal access.
We will provide another update as soon as more information is available.
LTC Withdrawals
minorSource not attested
Last archived state: resolved
View archived record details
investigating
LTC withdrawals are temporarily unavailable due to an unexpected issue with our wallet provider.
June 2026
Bitcoin Withdrawals
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some users may encounter a delay or error when attempting to withdraw Bitcoin to an external wallet while we investigate an issue with our wallet provider.
Crypto Deposits and Withdrawals
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users may experience a delay when depositing or withdrawing support crypto assets while we investigate an issue with our wallet provider.
Newton App Logins
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with our authentication provider where some users may see an “Access Denied” error when attempting to log in. We will provide an update as soon as more information is available.
May 2026
Degraded etransfer performance
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating delays affecting Interac e-Transfer deposits. Some incoming e-Transfer deposits may take longer than usual to appear or complete.
SUI Withdrawals
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
SUI withdrawals have been temporarily suspended due to an issue with the SUI blockchain. SUI trading remains enabled. More information can be found at the SUI status page, here: https://status.sui.io/.
Interac e-Transfer Planned Maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Request Money E-Transfers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Users may experience a delay when funding via the "Request Money" e-Transfer method while we investigate an issue.
