Modulr Finance Limited Outage History
Uptime record, past incidents, and downtime history for Modulr Finance Limited.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 88.9% | 27 | 3 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 96.7% | 30 | 1 |
| March 2026 | 100% | 3 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Delay in GBP payments
Started: Jun 16, 1:14 PM
identified
We have identified the root cause and are working as quickly as possible to resolve the issue.
GBP inbound payments are now processing as expected. However, we are still experiencing delays affecting GBP outbound payments, which we are actively working to resolve.
We sincerely apologise for the ongoing disruption and are treating this as a priority. If you require any assistance, please contact support@modulrfinance.com.
Jun 16, 1:30 PM
investigating
We’re currently experiencing delays affecting some GBP inbound and outbound payments, beginning at approximately 1:58pm BST.
Inbound payments will be processed shortly, while we continue to investigate delays impacting outbound payments.
There is no action required on your side at this time. We will post an update here as soon as more information becomes available.
We’re very sorry for any inconvenience this may cause. If you need any further assistance, please contact our Support Team...
Jun 16, 1:14 PM
Customer Creation – Account Creation Failing
Started: Jun 2, 8:10 AM
monitoring
We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected.
Customer creation is currently processing successfully; however, you still may not be able to create new accounts.
Once the issue is resolved, we will automatically complete the screening process and activate all affected customers.
No action is required from you at this time. We will continue to provide updates as progress is made. We apologise for the inc...
Jun 2, 8:43 AM
investigating
Since 08:35 today, we have been experiencing an issue affecting new customer onboarding. Customer records are being created successfully; however, customers are placed into a “blocked” status, preventing associated account creation.
Our team is actively investigating the root cause and treating this as a priority. Customer creation requests are being processed, but accounts cannot be created while customers remain in this state.
We are working as quickly as possible to resolve this and ...
Jun 2, 8:10 AM
May 2026
Inbound FPS delay
Started: May 28, 4:24 PM
monitoring
We can confirm that inbound Faster Payments are now flowing as expected and the earlier delay resolved. Outbound payments were not affected at any point during this incident.
We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this matter.
We are continuing to monitor for any further disruptions.
If you have any further questions or require additional support, please don't hesitate to contact us at support@modulrfinance.com.
May 28, 5:16 PM
investigating
We are currently investigating a delay with inbound Faster Payments being applied to accounts, We are currently not seeing a disruption with outbound payments.
Please be assured we are investigating and working with them to resolve this matter as quickly as possible.
Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to con...
May 28, 4:24 PM
SEPA Payments Outage
Started: May 20, 11:47 PM
monitoring
SEPA Instant and Credit inbound and outbound payments are now flowing as expected.
The incident occurred between 11:50pm and 3:48am, during which time the scheme was unavailable.
We apologise for any inconvenience this may have caused. If you have any questions, please don’t hesitate to reach out to support@modulrfinance.com.
May 21, 8:24 AM
investigating
We are continuing to investigate this incident and have been able to confirm the following:
- All outbound SEPA payments have been effected by this and we have kept our SEPA payments services paused. Outbound payments attempted during this period will be held and not go to scheme.
- We are also seeing intermittent issues with inbound payments where we are seeing some successful payments crediting accounts but also seeing failing payments. We would recommend caution and double checking if a p...
May 21, 1:02 AM
investigating
We are currently investigating an issue with SEPA outbound payments where any payments that have been sent to our SEPA scheme provider are currently failing.
While we investigate this and find the root cause, we have paused all outbound SEPA payments. If you attempt to process any payments in this period where payments are paused, they will be held and will not go to scheme.
We are working as quickly as possible to resolve this incident. If you have any further questions, please feel free t...
May 20, 11:47 PM
SEPA Instant Outage
Started: May 19, 8:29 AM
monitoring
Thank you for your patience while we continue to manage this issue.
We are currently processing the pending payments and progressing them to their final status. This activity is ongoing, and payments are being updated in stages as we work through the remaining queue.
During this time, you may start to receive payment webhooks reflecting status changes. These updates will continue to flow as transactions are processed, so we expect increased webhook activity until all payments have been full...
May 21, 2:57 PM
monitoring
We are currently working on the reconciliation of the remaining pending SEPA Instant payments.
This is being treated as a high priority, and we are reviewing each payment status with our provider.
We will provide an update as soon as the final status of these payments is confirmed.
We thank you for your continued patience while we work through this and apologise for any inconvenience caused. If you require any further clarification, please feel free to contact our Support team at support@mo...
May 21, 8:58 AM
monitoring
We thank you for your continued patience while we deal with the incident regarding the SEPA payments service. To summarise, there was an issue with the RT1 payments system which caused an issue Europe-wide where SEPA payments were not processing.
To update, this is the current situation regarding remediation of this incident:
- All SEPA payments services are operational, both Credit and Instant. You can process any new payments as usual and they will process as normal.
- All SEPA Credit paym...
May 20, 3:59 PM
monitoring
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 2:57 PM
monitoring
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 1:53 PM
monitoring
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 12:56 PM
monitoring
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
In the meantime, we can confirm that pending SEPA Credit payments from yesterday have now processed and should s...
May 20, 11:49 AM
monitoring
We continue to work closely with our SEPA payments provider regarding the SEPA Instant payments submitted yesterday that remain pending. Please be assured that this is being worked on with the highest priority. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
In the meantime, we are processing the remaining SEPA Credit payments that were pending from yesterday. We expect this to be completed today.
If ...
May 20, 10:34 AM
monitoring
We can confirm that the RT1 system remains operational, and SEPA Instant payments are available for processing. We continue to closely monitor the stability of the service.
We are currently working through the reconciliation of transient SEPA Instant transactions to ensure they are either processed or failed accurately. Payments that have already been confirmed as failed can now be safely retried. However, for payments that remain in a transient state, we recommend waiting until a final stat...
May 20, 8:59 AM
monitoring
Thank you for your continued patience. We can confirm that the RT1 system is now operational and thus we have been able to resume SEPA payments, both Instant and Credit.
Any payments that have failed during this period can now be retried. Any payments that are in a processing state, we are still working to confirm the final status of these and we will have further updates later this morning.
We apologise again for the inconvenience and if you have any further queries, please reach out to su...
May 20, 2:39 AM
investigating
We sincerely apologise for the continued disruption — the incident remains ongoing and is not yet resolved.
We understand that our payment processor is carrying out RT1 infrastructure maintenance overnight on the external instant payments system, which will continue to impact processing.
We will provide a further update by 9:00am tomorrow morning, covering both the status of the service and any remaining transient transactions.
We are very sorry for the inconvenience caused and truly app...
May 19, 8:42 PM
investigating
Remediation for this incident and with our SEPA clearing provider and EU wide scheme. The incident is not specific to Modulr and requires scheme level action.
As a precaution to avoid impact for any payers that may have retried payments - for any payments in PROCESSING state we are failing processing payments as we have confirmation that these payments have not reached scheme and so will not be processed. This allows your payer to make an informed decision if they wish to retry when service...
May 19, 7:30 PM
investigating
We are still continuing to investigate this incident and are in communication with our SEPA payments provider regarding the transient payments.
While the incident remains ongoing, we recommend not re‑processing any failed payments.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 6:02 PM
investigating
We are currently awaiting confirmation from our SEPA service provider regarding the status of the transient payments.
While the incident remains ongoing, we recommend not re‑processing any failed payments.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 5:02 PM
investigating
We are currently awaiting confirmation from our SEPA service provider regarding the status of the transient payments.
In parallel, we are reviewing an issue where certain payments were processed instead of being held while the SEPA service was unavailable. We will contact you directly with further details on these transactions.
Some payments have now reached a final status and have either been successfully processed or have failed. A webhook notification should have been sent for these. Whi...
May 19, 3:18 PM
investigating
We are continuing to investigate this incident and are in communication with our SEPA payments provider regarding any further updates.
We can confirm that inbound payments are successfully processing but we are still awaiting confirmation from our SEPA payments processor regarding the payments in a transient state before we can resume our outbound SEPA payments service.
May 19, 2:35 PM
investigating
We are continuing to investigate this incident and are in communication with our SEPA payments provider regarding any further updates.
May 19, 1:23 PM
investigating
RT1, the pan-European settlement system that processes SEPA Instant payments, has temporarily closed its network services whilst it works to restore full functionality. The disruption is affecting all SEPA Instant payments across Europe.
To minimise impact, we are holding all SEPA Instant payments in a PROCESSING status until services are restored.
As a secondary consequence, we are also unable to fund our SEPA Credit Transfer settlement accounts during this time, so SEPA Credit Transfer pa...
May 19, 12:10 PM
investigating
We are continuing to investigate this incident and are in communication with our SEPA payments provider regarding any further updates.
As a note, since this is an RT1 incident, this is an issue that is being experienced across Europe and is not limited to certain countries.
May 19, 11:55 AM
investigating
As we are continuing to experience issues with SEPA Instant payments, we are also pausing all SEPA Credit payments as we have noticed delays with these payments since 8AM.
Any payments that were processed after 8AM will be in a transient state and will process once we are able to resume the service.
If you have any further questions, please reach out to us at support@modulrfinance.com.
May 19, 10:13 AM
investigating
Due to the ongoing issues with RT1, we are pausing all outbound SEPA Instant payments. If you attempt to process payments in this period, they will be held and processed once we resume.
May 19, 9:46 AM
investigating
As an update, we can confirm that, due to an RT1 issue, both inbound and outbound SEPA Instant payments are affected. We do not have a firm view of when this issue will be resolved at the moment, but please be assured it is being worked on as a matter of urgency.
Any outbound payments attempted after 4:20AM BST have either failed or remain in a pending state.
You will have received notifications for any failed payments as you normally would (e.g., via a webhook).
We are communicating cl...
May 19, 9:13 AM
investigating
Our SEPA Instant provider has confirmed that the ongoing incident is due to an issue with the RT1 system.
This issue was first identified by them at 4:20AM BST.
May 19, 8:53 AM
investigating
We are continuing to investigate this issue.
May 19, 8:30 AM
investigating
We are currently investigating an issue affecting outbound SEPA Instant payments.
Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.
No action is required at this moment in time, we will keep you updated here.
We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
May 19, 8:29 AM
SEPA Instant Payment Outage
Started: May 17, 2:36 AM
investigating
We are currently investigating an issue affecting outbound SEPA Instant payments, which began at 1:50 a.m. BST today.
Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.
No action is required at this moment in time, we will keep you updated here.
We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
May 17, 2:36 AM
Customer Creation Issue
Started: May 14, 7:15 AM
monitoring
The issue affecting customer account screening has now been resolved, and screening is processing as expected.
New customer accounts will now be automatically screened and made active following creation.
We are currently working through previously impacted accounts to complete their screening and unblock them.
No action is required from you at this time.
We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 9:17 AM
identified
We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected.
This incident began at approximately 14:27 yesterday.
Customer account creation is currently processing successfully; however, newly created accounts may not yet be fully active due to the screening issue.
Once the issue is resolved, we will automatically complete the screening process and activate all affected accounts.
No action is required from you at thi...
May 14, 8:23 AM
investigating
We are currently investigating an issue affecting customer creation.
As a result, newly created customers may be impacted, and a number of payments have also been affected.
No action is required from you at this time.
Please be assured that our teams are actively working to resolve this issue as quickly as possible. We will continue to provide regular updates as we make progress.
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not...
May 14, 7:15 AM
April 2026
Degraded Performance across Modulr
Started: Apr 21, 12:31 PM
monitoring
We can confirm that a fix has been deployed for this issue and all systems are fully operational again.
We will continue to monitor to ensure that all systems are steady and no further issues occur.
Apr 21, 1:14 PM
identified
We have identified the issue and are currently working on the resolution. We will update once this is complete.
Apr 21, 12:42 PM
investigating
We are currently experiencing a degraded performance across all Modulr services. We are currently investigating this issue as an urgent issue and we will update when we receive more information.
For any further queries, please reach out to support@modulrfinance.com
Apr 21, 12:31 PM