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91.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
SCA Scan Processing Outage in saas.whitesourcesoftware.com
Issue is narrowed down to Reachability scans.
Our Engineering team is actively working on solving this problem
identified
We are currently fixing issue affecting SCA scan processing for saas.whitesourcesoftware.com.
Scans are not being processed at the moment, and results won't be updated in UI
Cloud Native service disruption on saas-il.mend.io
We are investigating an outage affecting Cloud Native. Container image scanning and the Mend Container UI are currently unavailable. Other Mend Platform functionality is not affected.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Bitbucket login in Mend Developer Platform App
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may hit a login failure when connecting Bitbucket from the Developer Platform App — after clicking Accept on the Atlassian OAuth consent screen, they get a 500 Internal Server Error.
Impact: Bitbucket login only. Scans are unaffected and completing successfully. Other SCMs are unaffected.
Status: Engineering is actively working on a fix. We'll update once resolved.
July 2026
Partial outage of Index services
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a partial outage affecting Index services, which began at 08:49 AM UTC. Our team is actively investigating and working to resolve the issue as quickly as possible.
We will post further updates as we make progress.
GHC Repository Integration - Maven with Host Rules resolution degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Maven dependency resolution for Mend for GitHub Cloud customers who have Host Rules configured in their repository settings. Affected customers may see failed or incomplete dependency updates for Maven-based projects.
Our engineering team has identified the cause and is actively working on a fix. We will provide updates here as we make progress.
We apologize for any inconvenience this may cause.
May 2026
SCA Scan Outage in multiple environments
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as:
CLI: "Unexpected error while handling request"
Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"
April 2026
SAST scan issues on saas-eu.whitesourcesoftware.com
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
SAST DB is operational and shortly all SAST functionalities should be fully working
identified
We are currently experiencing a database issue affecting SAST functionality on saas-eu.whitesourcesoftware.com.
Impact: SAST scans and related features are temporarily unavailable.
Status: The issue has been identified and our infrastructure provider is actively working on a resolution. We will provide updates as the situation progresses.
We apologize for the inconvenience and appreciate your patience.
March 2026
SAST scan issues on saas-eu.whitesourcesoftware.com
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing a database issue affecting SAST functionality on saas-eu.whitesourcesoftware.com.
Impact: SAST scans and related features are temporarily unavailable.
Status: The issue has been identified and our infrastructure provider is actively working on a resolution. We will provide updates as the situation progresses.
We apologize for the inconvenience and appreciate your patience.
Cloud Native Scans service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Restore process is still in progress. A further update will be sent once the restoration is completed
identified
Restore process is progressing. A further update will be sent once the restoration is completed
identified
Our team is continuing to work on restoring historical reachability data, we will post further updates as soon as possible
identified
We are continuing to work on a fix for this issue.
identified
The Azure region capacity constraints affecting the Cloud Native Scans service have been mitigated.
Scans are now running normally. However, historical reachability data is currently unavailable while we work to restore it. We apologize for the inconvenience and will post further updates on data availabilit.
investigating
We are currently experiencing a degradation in our Cloud Native Scans service due to Azure region capacity constraints. Some scans may be delayed or fail to complete. We are actively investigating and will provide updates as they become available.
