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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue causing some Advanced Billing CSV exports to remain in a processing state longer than expected.
We will provide another update as more information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue affecting access to Maxio CPQ. Users are currently experiencing errors when attempting to access the application.
Our team is actively investigating and working to restore normal service. We will provide additional updates as more information becomes available.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Maxio Advanced Billing Service Disruption (Third-Party Service Issue)
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware of and investigating issues affecting access to Maxio Advanced Billing due to a third-party service issue. We are actively monitoring the situation and will provide updates as more information becomes available.
Public Signup Page Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
June 2026
Maxio E-Invoicing Degraded Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of e-invoice emails not being sent.
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting the Maxio HubSpot integration. Some merchants may be unable to create subscriptions from HubSpot deals. Our team has identified a likely source of the issue and is actively working on mitigation. We will provide another update once we have more information.
Advanced Billing Subscriptions API endpoints rejecting unrecognized fields
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We have identified the underlying issue and are actively working to restore expected behavior as quickly as possible.
May 2026
Maxio Platform 503 Errors
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating elevated 503 errors. Some customers may experience intermittent errors or degraded availability.
Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide another update as soon as we have more information.
A fix has been implemented and we are currently monitoring the results.
Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval.
No underlying invoice dat...
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via the application UI.
Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
Maxio Platform E-Billing Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience.
monitoring
We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.
Advanced Billing System Performance Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance.
We will continue to share updates as progress is made. Thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality.
Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information.
Thank you for your patience.
