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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Lucidworks Platform and Search Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue to be caused by a background cleanup job that began unintentionally rotating customer application credentials in certain scenarios, beginning around 1700 UTC on August 5. The job runs periodically, and only in specific edge cases will erroneously identify a given set of client credentials as needing to be replaced.
We have disabled this job in order to mitigate the issue so that it cannot continue to affect any additional customers. We are producing a report ...
investigating
A subset of Lucidworks Platform, Lucidworks AI, and Connected Search customers are currently experiencing a service disruption related to invalid credentials. End users relying on search and AI capabilities across impacted clients may experience request failures. The root cause of this issue is currently under investigation, but is initially believed to be related to an unintended secret rotation within the Lucidworks Platform backend that only affects certain customer applications. We are ac...
Potential Connected Search Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
The Connected Search service disruption is limited in scope to a specific client configuration. Affected customers are experiencing 401 Unauthorized response codes related to invalid authorization credentials when attempting to perform search queries through this integration, preventing end users from receiving search results or suggestions.
We have confirmed that this issue is isolated to requests using invalid or expired credentials and that backend services and Connected Search functional...
investigating
Lucidworks is currently responding to a report of service disruption affecting Connected Search functionality. While administrative operations within the Lucidworks Platform dashboard remain fully functional, external search operations for a subset of customers utilizing Connected Search are experiencing impact. End users accessing search through affected external applications are currently unable to receive search results or predictive suggestions. We are actively investigating this issue to...
July 2026
SaaS Platform User Interface and Signals Beacon Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
New certificates have been configured to mitigate the disruption, and internal testing has confirmed that all services are stable and available. Lucidworks services and software are once again fully operational. End users are experiencing no impact. We are continuing to actively monitor system performance to ensure ongoing stability before providing a final resolution update.
identified
As the Lucidworks Signals Beacon sends data to api.lucidworks.com, it is affected more significantly by this incident than other products. Analytics Studio customers may see a gap in signals data collection through the duration of this incident.
We will provide another update here as soon as the certificates have been replaced.
identified
Our monitoring failed to sufficiently alert us ahead of time to pending certificate expirations for 3 of our subdomains (platform, api, and internal.lucidworks.com). We are currently generating new certificates and will update this posting as soon they have been put into service.
investigating
The Lucidworks SaaS Platform is currently experiencing a widespread service disruption affecting administrative controls. Users are unable to access the SaaS Platform UI and are receiving certificate error responses. End users are not impacted, as all other services remain operational. We are aware of the underlying issue and are actively working to rectify it. We will provide further updates as soon as that fix is in place.
June 2026
Commerce Studio Rules Interface Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have scaled up the database to alleviate the performance issues. Performance has now normalized, and Commerce Studio Rules interactions have stabilized. Platform users may still observe minor latency when attempting to page through 100 rules at a time within the interface, but these requests no longer experience complete timeouts or produce errors. There is no direct end-user impact. We are continuing to monitor database response times and page load times, and we will provide a final updat...
identified
Commerce Studio is experiencing reduced performance within the Rules API due to apparent underlying database contention. Platform users attempting to interact with the Rules section of the interface, particularly when selecting the option to display 100 rules per page, will encounter timeouts.
There is no direct end-user impact to search experiences, as this issue is confined to administrative functions within the management console.
We believe the issue to be caused by database contention ...
investigating
Lucidworks Commerce Studio is currently experiencing intermittent latency, specifically affecting the Rules component. Customers attempting to interact with the Rules interface will experience timeouts when trying to load their data. There is no direct end-user impact, as this issue only affects internal administrative tasks within the Lucidworks Platform. We are actively investigating the cause of this disruption and will provide further updates as more information becomes available.
May 2026
Lucidworks AI Hosted LLM Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully launched new nodes with the required LLM images, and redirected Lucidworks AI traffic to them. All LWAI hosted models are fully functional again, and stability has been confirmed through successful 200 responses from the prediction endpoint. End-user functionality is fully restored, with queries no longer returning errors. We are continuing to observe monitoring metrics to ensure system stability remains consistent before providing a final resolution update.
identified
The service disruption affecting certain Lucidworks AI hosted models remains ongoing, and the models are currently unavailable. The disruption occurred during routine Kubernetes maintenance involving node upgrades, during which a cloud provider capacity shortfall prevented the instances hosting these models from re-launching. We have secured the needed capacity and have engaged our cloud provider to resolve the remaining delays in bringing the models back up. We will provide further updates a...
investigating
Certain Lucidworks AI hosted models (llama-3-8b-instruct, llama-3v2-3b-instruct, and phi-4-multimodal-instruct) in the us-southcarolina region are experiencing a service disruption, causing them to be currently unavailable. Customers attempting to use these Lucidworks-hosted models are receiving 500 or 429 errors for queries that rely on them. End users utilizing services that depend on these specific models are encountering errors, though passthrough LLM calls remain fully functional. We are...
SaaS Platform Access Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has successfully deployed a fix to restore the missing data and has been merged into the production environment. We are now observing a period of stability following these mitigation actions.
The SaaS Platform interface is now accessible, and the previously reported errors have been cleared. Lucidworks AI and Beacon services remain stable and were unaffected throughout the event. No widespread user impact is currently being observed, though we are performing final data validation...
identified
Lucidworks has identified that a recent configuration update resulted in the removal of a critical data component within our internal database. This discrepancy is preventing the SaaS Platform interface from retrieving the information required to load correctly, leading to the access errors currently being experienced by users. While services hosted on the Platform remain operational and Lucidworks AI and Beacon services continue to function normally, all SaaS users remain unable to access th...
investigating
We are currently investigating an issue affecting the Lucidworks Platform user interface. While services hosted on the Platform remain operational and the Beacon continues to receive signals from client sites, all SaaS users are unable to access the SaaS Platform interface. Users attempting to load platform.lucidworks.com encounter an error stating that applications failed to load and menu items may be unavailable. There is no direct impact to the client’s end-user experience at this time. ...
