Lucidworks Platform Outage History
Uptime record, past incidents, and downtime history for Lucidworks Platform.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 96.3% | 27 | 1 |
| May 2026 | 90.3% | 31 | 3 |
| April 2026 | 100% | 30 | 0 |
| March 2026 | 100% | 3 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Commerce Studio Rules Interface Disruption
Started: Jun 19, 4:23 PM
monitoring
We have scaled up the database to alleviate the performance issues. Performance has now normalized, and Commerce Studio Rules interactions have stabilized. Platform users may still observe minor latency when attempting to page through 100 rules at a time within the interface, but these requests no longer experience complete timeouts or produce errors. There is no direct end-user impact. We are continuing to monitor database response times and page load times, and we will provide a final updat...
Jun 19, 5:48 PM
identified
Commerce Studio is experiencing reduced performance within the Rules API due to apparent underlying database contention. Platform users attempting to interact with the Rules section of the interface, particularly when selecting the option to display 100 rules per page, will encounter timeouts.
There is no direct end-user impact to search experiences, as this issue is confined to administrative functions within the management console.
We believe the issue to be caused by database contention ...
Jun 19, 5:21 PM
investigating
Lucidworks Commerce Studio is currently experiencing intermittent latency, specifically affecting the Rules component. Customers attempting to interact with the Rules interface will experience timeouts when trying to load their data. There is no direct end-user impact, as this issue only affects internal administrative tasks within the Lucidworks Platform. We are actively investigating the cause of this disruption and will provide further updates as more information becomes available.
Jun 19, 5:08 PM
May 2026
Lucidworks AI Hosted LLM Service Disruption
Started: May 28, 5:14 PM
monitoring
We have successfully launched new nodes with the required LLM images, and redirected Lucidworks AI traffic to them. All LWAI hosted models are fully functional again, and stability has been confirmed through successful 200 responses from the prediction endpoint. End-user functionality is fully restored, with queries no longer returning errors. We are continuing to observe monitoring metrics to ensure system stability remains consistent before providing a final resolution update.
May 28, 6:01 PM
identified
The service disruption affecting certain Lucidworks AI hosted models remains ongoing, and the models are currently unavailable. The disruption occurred during routine Kubernetes maintenance involving node upgrades, during which a cloud provider capacity shortfall prevented the instances hosting these models from re-launching. We have secured the needed capacity and have engaged our cloud provider to resolve the remaining delays in bringing the models back up. We will provide further updates a...
May 28, 5:39 PM
investigating
Certain Lucidworks AI hosted models (llama-3-8b-instruct, llama-3v2-3b-instruct, and phi-4-multimodal-instruct) in the us-southcarolina region are experiencing a service disruption, causing them to be currently unavailable. Customers attempting to use these Lucidworks-hosted models are receiving 500 or 429 errors for queries that rely on them. End users utilizing services that depend on these specific models are encountering errors, though passthrough LLM calls remain fully functional. We are...
May 28, 5:14 PM
SaaS Platform Access Disruption
Started: May 12, 11:04 PM
monitoring
Engineering has successfully deployed a fix to restore the missing data and has been merged into the production environment. We are now observing a period of stability following these mitigation actions.
The SaaS Platform interface is now accessible, and the previously reported errors have been cleared. Lucidworks AI and Beacon services remain stable and were unaffected throughout the event. No widespread user impact is currently being observed, though we are performing final data validation...
May 12, 11:55 PM
identified
Lucidworks has identified that a recent configuration update resulted in the removal of a critical data component within our internal database. This discrepancy is preventing the SaaS Platform interface from retrieving the information required to load correctly, leading to the access errors currently being experienced by users. While services hosted on the Platform remain operational and Lucidworks AI and Beacon services continue to function normally, all SaaS users remain unable to access th...
May 12, 11:23 PM
investigating
We are currently investigating an issue affecting the Lucidworks Platform user interface. While services hosted on the Platform remain operational and the Beacon continues to receive signals from client sites, all SaaS users are unable to access the SaaS Platform interface. Users attempting to load platform.lucidworks.com encounter an error stating that applications failed to load and menu items may be unavailable. There is no direct impact to the client’s end-user experience at this time. ...
May 12, 11:04 PM