Lob Outage History
Daily status observations, past incidents, and reported issue history for Lob.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 88% | 25 | 3 |
| July 2026 | 80.6% | 31 | 6 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 40% | 5 | 3 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Errors when logging in
Started:
investigating
We are currently investigating an issue affecting logins. Some users may encounter an error when attempting to log in. If you are affected, resetting your password from the login page will restore access. Please choose a unique password that you do not use on any other site. Our team is actively working to restore normal functionality, and we will provide updates as more information becomes available.
investigating
We are currently investigating an issue affecting user logins. Some users may encounter an error when attempting to log in. Our team is actively working to identify the root cause and restore normal functionality.
Elevated Bulk Verifications Errors
Started:
monitoring
We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.
investigating
We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.
Data Processing Delays - USPS Tracking Events
Started:
monitoring
We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.
identified
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
July 2026
Lob APi down
Started:
monitoring
The issue causing 500 errors in lob API has been resolved. We will continue to monitor the system to ensure it remains stable.
External service outage
Started:
monitoring
The external service is gradually recovering and we're now actively monitoring the recovery
investigating
We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue
failures affecting export
Started:
investigating
We are currently experiencing an issue affecting some export creation and are actively working to resolve it.
HTML Template Processing Issue
Started:
investigating
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Error rendering HTML Template
Started:
investigating
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Elevated Rendering Times
Started:
investigating
We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.
June 2026
Errors from API endpoint
Started:
investigating
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
investigating
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
Errors from API endpoint
Started:
identified
We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.
Temporary outage for letters
Started:
monitoring
Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters. The root cause has been identified and the issue resolved.
May 2026
Issue with bank account verifications using micro deposits
Started:
monitoring
We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected.
If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at support@lob.com or visit https://help.lob.com/resources/getting-support for additional contact options.
We will be providing an update in the coming week about longer-term changes to bank account verifi...
investigating
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
Rendering Service Delays
Started:
monitoring
Issue seem to be resolved. We are monitoring.
investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
April 2026
Rendering delays
Started:
investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Rendering delay issue
Started:
investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Rendering Delays
Started:
investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it
March 2026
Users Unable to Complete Account Sign-Up
Started:
investigating
We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.
Lag in QR Code Analytics - Reporting Tools Affected
Started:
identified
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools.
Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24.
Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook i...
identified
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools.
Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24.
Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ing...