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Lob Outage History

Uptime record, past incidents, and downtime history for Lob.

Checking current status...
78% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 55.6% 9 4
June 2026 86.7% 30 4
May 2026 64.5% 31 11
April 2026 95.2% 21 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
failures affecting export

Started: Jul 8, 5:45 PM

investigating
We are currently experiencing an issue affecting some export creation and are actively working to resolve it.
Jul 8, 5:45 PM
HTML Template Processing Issue

Started: Jul 7, 5:08 PM

investigating
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Jul 7, 5:08 PM
Error rendering HTML Template

Started: Jul 7, 5:08 PM

investigating
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Jul 7, 5:08 PM
Elevated Rendering Times

Started: Jul 3, 5:48 AM

investigating
We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.
Jul 3, 5:48 AM
June 2026
Errors from API endpoint
major

Started: Jun 18, 10:26 PM

investigating
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
Jun 18, 10:33 PM
investigating
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
Jun 18, 10:26 PM
Errors from API endpoint

Started: Jun 18, 2:35 PM

identified
We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.
Jun 18, 2:35 PM
Temporary outage for letters
minor

Started: Jun 10, 9:50 PM

monitoring
Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.
Jun 10, 9:50 PM
May 2026
Issue with bank account verifications using micro deposits

Started: May 20, 4:38 PM

monitoring
We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at support@lob.com or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verifi...
May 20, 6:56 PM
investigating
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
May 20, 4:38 PM
Rendering Service Delays

Started: May 5, 5:34 PM

monitoring
Issue seem to be resolved. We are monitoring.
May 5, 6:08 PM
investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
May 5, 5:34 PM
April 2026
Rendering delays
major

Started: Apr 23, 5:16 PM

investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Apr 23, 5:16 PM
Rendering delay issue

Started: Apr 23, 5:14 PM

investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Apr 23, 5:14 PM
Rendering Delays

Started: Apr 7, 5:32 PM

investigating
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it
Apr 7, 5:32 PM
March 2026
Users Unable to Complete Account Sign-Up

Started: Mar 30, 4:52 PM

investigating
We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.
Mar 30, 4:52 PM
Lag in QR Code Analytics - Reporting Tools Affected
minor

Started: Mar 24, 7:42 PM

identified
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook i...
Mar 25, 1:28 PM
identified
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ing...
Mar 24, 7:42 PM
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