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100%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
29
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently investigating an issue affecting logins. Some users may encounter an error when attempting to log in. If you are affected, resetting your password from the login page will restore access. Please choose a unique password that you do not use on any other site. Our team is actively working to restore normal functionality, and we will provide updates as more information becomes available.
investigating
We are currently investigating an issue affecting user logins. Some users may encounter an error when attempting to log in. Our team is actively working to identify the root cause and restore normal functionality.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Elevated Bulk Verifications Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.
investigating
We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.
Data Processing Delays - USPS Tracking Events
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.
identified
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
July 2026
Lob APi down
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue causing 500 errors in lob API has been resolved. We will continue to monitor the system to ensure it remains stable.
External service outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The external service is gradually recovering and we're now actively monitoring the recovery
investigating
We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue
failures affecting export
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting some export creation and are actively working to resolve it.
HTML Template Processing Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Error rendering HTML Template
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Elevated Rendering Times
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.
June 2026
Errors from API endpoint
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
investigating
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
Errors from API endpoint
Source not attested
Last archived state: resolved
View archived record details
identified
We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.
