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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been applied, and Live Captions and Translations should work again in new sessions. If captions do not appear in a session that was already running, restarting captions or rejoining the session should resolve it.
We are monitoring to confirm everything is stable.
identified
We have identified an issue preventing Live Captions and Live Translations from working in sessions. Other features, including joining events, audio, video, screen sharing and chat, are not affected.
Our team has found the cause and is working on a fix.
We will share an update as soon as possible.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Session list has latency in some cases
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
June 2026
Some attendees unable to complete event registration
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that prevented some attendees from completing registration on Livestorm event registration pages. During the affected period, clicking the "Receive access link" button did not complete the sign-up. Already-registered attendees and their access links were not affected, and no data was lost.
We have identified the cause and applied a fix. Registration is being restored, and we are monitoring to confirm full recovery. We'll post an update shortly.
We apologize for t...
May 2026
Elevated Errors Affecting Platform Access
Source not attested
Last archived state: resolved
View archived record details
monitoring
The remediation has been applied and service availability has been restored.
We are monitoring the platform closely to ensure that internal connectivity remains stable and that no further disruptions occur following the Kubernetes cluster upgrade issue.
identified
A change introduced during a Kubernetes cluster upgrade disrupted internal connections within our infrastructure, resulting in service unavailability.
We are currently evaluating a rollback to restore connectivity and resume normal service as quickly as possible. We will provide another update as soon as remediation is underway.
investigating
We are currently investigating an issue causing some users to encounter a 503 Service Temporarily Unavailable error when accessing the platform.
Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
Login with Google or Microsoft SSO is currently failing
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue: recent changes made to strengthen reCAPTCHA security introduced an unintended side effect that disrupted SSO login.
We are rolling back these changes and continuing to monitor the situation closely.
investigating
We have identified an issue causing login attempts via Google SSO and Microsoft SSO to fail silently.
Our team is actively investigating the root cause and working to mitigate the issue as quickly as possible.
Observed latency on the platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team was successfully able to mitigate the issue and the platform is now accessible as required.
We're continuing to monitor the issue to ensure that users have no further impact in regards to this. We apologize for any inconvenience caused to this end.
investigating
Our team has identified an ongoing issue where the platform is experiencing higher-than-usual loading times.
At the moment, the Events list page may fail to load, and event creation may intermittently fail. Some users may also experience slow or unresponsive pages.
We are actively investigating the root cause and rolling out fixes. We will share another update as soon as more information becomes available.
Event creation and event registration failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Event creation and registration should now be working as expected.
We are monitoring the situation following the actions taken by our engineering team.
Please let us know if you continue to experience any issues.
identified
We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error."
We are actively working on mitigation and will provide updates as the situation progresses.
investigating
We have identified an issue with the event creation and registration.
When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error"
We are currently investigating the issue and we will update you soon.
Event creation and event registration failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The infrastructure component has been stabilized and scaled. Event creation and registration should now be working as expected.
We are continuing our investigation to determine the root cause of the saturation. We will provide a further update shortly.
monitoring
Event creation and registration should now be working as expected.
We are monitoring the situation following the actions taken by our engineering team.
Please let us know if you continue to experience any issues.
identified
We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error."
We are actively working on mitigation and will provide updates as the situation progresses.
investigating
We have identified an issue with the event creation and registration.
When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error"
We are currently investigating the issue and we will update you soon.
April 2026
Users are unable to join the event room
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We recently deployed an update to one of our infrastructure components that caused this issue. This change has now been rolled back, users should be able to join the rooms at the moment, and we are continuing to closely monitor the situation.
investigating
Our team has been alerted of an issue whereas users have been unable to join the room. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.
