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98.8%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
100%
29
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue affecting KOMOJU Shopify apps has been resolved. Previously disabled payment methods are now operational.
Our engineering team is actively monitoring system performance and transaction processing to ensure continued stability.
Shopify連携アプリにて発生しておりました不具合につきまして、修正対応が完了いたしました。
これにより、一時停止しておりました各種決済処理を再開いたしました。
システムの安定稼働を維持するため、開発チームにて引き続き状況の監視を行っております。
investigating
We have temporarily disabled Rakuten Pay, Paidy, au PAY, and Naver Pay payments through Shopify while our engineering team works to resolve this issue.
We sincerely apologize for the inconvenience caused and will provide further updates as soon as more information becomes available.
本障害の解消に向けた対応に伴い、Shopifyを経由した楽天ペイ、Paidy、au PAY、およびNaver Payによる決済の受付を一時的に停止いたしました。
ご利用の加盟店様にはご不便をおかけいたしますが、復旧まで今しばらくお待ちいただけますようお願い申し上げます。
investigating
We are currently investigating an issue affecting a subset of transactions processed through Shopify.
While payments are completing successfully on KOMOJU, there may be delays or errors when updating the final order status to Shopify.
We apologize for the inconvenience and will provide further updates as new information becomes available.
現在、Shopifyを経由した一部のお取引におきまして障害が発生しており、原因の調査を進めております。
なお、KOMOJU側での決済処理自体は正常に完了しておりますが、Shopify側への注文ステータスの連携・更新において遅延やエラーが発生する可能性がございます。
ご利用の加盟店様にはご不便とご迷惑をおかけしておりますことを深くお詫び申し上げます。情報が確認でき次第、改めて本ページにて進捗をお知らせいたします。
The issue affecting logins to the KOMOJU Merchant Dashboard has now been resolved.
Our engineering team is continuing to actively monitor the the situation.
KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、問題が解消され、現在は正常にログインいただける状態へと復旧いたしました。
現在、システムの安定稼働に向けて引き続き状況の監視を行っております。
identified
We have identified the cause of the login issue affecting the KOMOJU Merchant Dashboard and are actively working on a resolution.
KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、原因を特定し、現在復旧作業を行っております。
investigating
We are currently investigating an issue where users are unable to log into the KOMOJU Merchant Dashboard.
現在、KOMOJU 加盟店様向けダッシュボードにログインできない障害が発生しており、原因の調査を進めております。
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues with KOMOJU App Installation on Shopify
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and mitigated the primary issue affecting Shopify App installations. However, we are currently observing some residual impact and will continue to closely monitor the situation.
Shopifyアプリのインストールにおいて発生していた問題につきましては、原因の特定および対応を完了いたしました。
しかしながら、現在も一部の環境において影響が確認されているため、引き続き監視を続けております。
identified
We have identified the cause of the issue, and are working on releasing a fix.
問題の原因を特定いたしました。現在、修正のリリースに向けて作業を進めております。
investigating
We are currently investigating an issue preventing merchants from connecting their Shopify stores to KOMOJU.
現在、加盟店様がShopifyストアをKOMOJUに接続できない問題について、現在調査を進めております。
July 2026
PayPay payments failures / PayPay決済における障害の発生について
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have confirmed that upstream transaction services are beginning to stabilize. While we are seeing signs of recovery, some partial degradation may still occur, and we are continuing to monitor the situation closely.
接続先システムにおける決済処理の安定化を確認しております。なお、依然として一部で断続的な影響が発生する可能性がございますため、引き続き、完全な復旧に向けて状況を注視してまいります。
monitoring
We are still experiencing upstream transaction failures that are affecting PayPay and are continuing to monitor the situation.
現在も、接続先システム側の不具合により、PayPay決済において断続的な障害が発生しております。
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue.
現在、接続先（上位）システム側の不具合により、PayPay決済において断続的な障害が発生しております。
Issues with Mastercard payments
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue that is causing some Mastercard transactions to fail.
現在、一部のMastercard決済において、取引が正常に完了しない事象が発生しており、原因を調査中です。
Intermittent Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some users are unable to log into the KOMOJU merchant dashboard.
現在、一部のユーザーがKOMOJU加盟店ダッシュボードにログインできない事象が発生しており、原因を調査中です。
Intermittent Failures with Credit Card 3DS Authentications
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting credit card 3Ds authentications.
現在、クレジットカードの3Dセキュア認証に影響が発生している問題について、原因を調査中です。
Partial outage with Shopify payment creations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been mitigated, and we are currently monitoring the situation.
identified
We are currently experiencing a partial outage with Shopify Payments. Our team is actively investigating the issue.
PayPay payments failures
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue.
June 2026
Intermittent Failures with Credit Card 3DS Verifications
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting credit card 3Ds verifications.
Issue with KOMOJU Dashboard Refreshing
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and we are working on implementing a resolution.
investigating
We are currently investigating an issue where the KOMOJU dashboard continuously refreshes.
April 2026
Issues with Shopify Payment Processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating reports of an issue affecting payment creation for some Shopify merchants.
現在、一部のShopify加盟店様において、決済の作成が正常に行えない事象が発生しており、詳細を調査中です。
