Daily provider-status observations and published incident history for Kaseya Inc.
Unknown
Current status for Kaseya Inc cannot be verified right now. Verified .
Official provider source.
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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134
The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored.
We are currently monitoring the health of the service and the progress with which the service is working through the queued backups.
The estimated time for full recovery is up to 8 hours.
investigating
We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node
The Kaseya Engineering Team is investigating the issue.
If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/
Datto Workplace - AU5 - Agents/Portal are unable to connect
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where agents are unable to connect and portal users are unable to login in the AU region.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Cloud Siris 296721 - US East - Degraded Cloud Operations
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 296721 in the US East region can experience degraded backup performance.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - All Platforms - MacOS Agent Connectivity Issues
The Kaseya R&D team will be releasing a new Datto RMM agent build across all platforms. This release includes a new agent version number, making it easier for partners distinguish between agents that have been updated and those that may still require attention.
Deployment of the updated agent build will follow the published platform maintenance schedule. We encourage partners to review the release notes for detailed deployment information, platform rollout timing, and guidance regarding the updated agent version.
Release notes: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.4.htm
We continue to actively monitor the rollout and its results across all platforms. Partners should verify that their devices remain online following the update. If any macOS devices remain offline or require additional remediation, please refer to the available guidance and contact Support if further assistance is needed.
monitoring
A fix has now been deployed across all supported platforms and is available to all customers. Our teams are actively monitoring the environment and platform telemetry to validate the effectiveness of the changes and ensure systems continue to operate as expected.
We encourage all customers to verify that their macOS devices are online and reporting successfully following the deployment of this fix. While many devices should recover normally, some macOS agents may remain offline and will require additional remediation including manual intervention by the end users. To assist with this process, we have prepared a step-by-step guide that will help you confirm agent status, identify devices requiring further assistance, and walk you through the recommended recovery steps: https://rmm.datto.com/help/en/Content/Troubleshooting/Agent/macOS11994.htm
We appreciate your patience, understanding, and partnership while we worked to investigate and resolve these issues.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
identified
The Kaseya R&D team has developed a fix and will be rolling out the update to the MacOS agents tonight and tomorrow. We will post a maintenance window for each platform prior to the update.
To assist with updating macOS agents and verifying they are updated correctly, we have prepared a step-by-step guide available here: https://rmm.datto.com/help/en/Content/Troubleshooting/Agent/macOS11994.htm
Until the update is out on your platform the behaviors described in our previous posts remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.
• We continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.
We will post our next update here after all deployments are completed, or sooner if more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
identified
Our teams are continuing to work on a resolution.
The behaviors described in our previous update remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.
Until a resolution is available, we continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.
We will post our next update here by 7:00 PM EDT on Saturday, October 3, 2026, or sooner if more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
identified
We have identified the cause of the issue affecting the connectivity of Datto RMM macOS agents. Our teams are now working on a resolution.
The behaviors described in our previous update remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.
Until a resolution is available, we continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.
We will post our next update here by 11:00 AM EDT on Saturday, October 3, 2026, or sooner if more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem affecting the connectivity of Datto RMM macOS agents.
At this time, we have identified the following behaviors:
- Newly installed macOS agent installations are unable to establish connectivity.
- Existing macOS agents, that are currently in production environments, should remain online; however, our investigation is ongoing to determine whether additional scenarios may cause agents to go offline.
- Initial testing shows that if a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.
Our teams are actively investigating the root cause with Apple and working to develop a resolution. We will provide additional updates as more information becomes available.
Until further notice, we recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'
Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally.
We are monitoring for any other issues.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Intermittent Latency when navigating throughout the platform
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where users can experience extended latency when navigating throughout the Kaseya Quote Manager Platform.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
All Microsoft 365 workloads continue to be backed up three times per day across all SaaS Protection environments. Backup performance and success rates remain stable for the vast majority of customers as ongoing post-Microsoft Graph migration improvements continue to be deployed.
Recent enhancements include improved handling of Microsoft 365 API throttling and additional optimizations to backup processing efficiency, helping to reduce failures, improve recovery from service limitations, and enhance overall backup reliability. These improvements are being rolled out across all environments.
Engineering teams are also actively addressing several remaining issues affecting a subset of Microsoft 365 backups and continue to develop and deploy additional enhancements to further improve performance, consistency, and backup completion rates.
While these improvements and optimizations continue to be implemented, a subset of customers across multiple regions may still experience delayed or missed backups, or backups that complete with some individual items not backed up. Recent changes have driven continued progress, and teams remain focused on further improving consistency, reliability, and overall platform performance.
monitoring
Backup success rates have largely returned to expected operating levels following the recent increase in Microsoft 365 API throttling, and platform performance remains stable across SaaS Protection environments. The vast majority of customer accounts are processing backups successfully, while Engineering teams continue to implement platform optimizations and enhancements to further improve consistency, performance, and overall service reliability.
monitoring
Following a recent platform update, some SaaS Protection environments across multiple regions experienced increased Microsoft 365 API throttling, resulting in backup performance degradation and delayed backup processing for a subset of customers. The underlying issue has been addressed, and backup success rates are already trending positively as affected environments work through the existing backlog. Performance is expected to continue improving as processing catches up, and Engineering teams are closely monitoring recovery efforts to ensure a return to normal operating levels for all customers.
monitoring
Backup success rates have largely returned to normal operating levels and remain stable across SaaS Protection environments. The vast majority of customer accounts are processing backups successfully, while ongoing optimization efforts continue to further improve consistency across the platform.
As part of these improvements, backup cadence has now been standardized across all Microsoft 365 workload types and environments to three backups per day.
Engineering teams will continue to monitor platform performance closely to ensure sustained stability and reliability.
monitoring
Backup success rates continue to trend positively and are returning to normal levels across SaaS Protection environments as additional post-Microsoft Graph migration improvements are deployed. Most customer accounts are now processing backups normally, and overall platform performance has continued to improve.
Engineering teams remain focused on implementing additional enhancements and monitoring performance closely to ensure continued improvements. We will provide further updates as progress continues.
monitoring
Backup success rates improved significantly over the weekend following the latest optimization efforts, and overall performance remains on a positive trend. The large majority of SaaS Protection customer accounts are processing backups normally, while engineering teams continue to implement additional post-Microsoft Graph migration improvements for environments that may still experience reduced backup performance across some Microsoft 365 services.
To help maintain high backup success rates as optimization efforts progress, backup cadence remains unchanged:
V2: All Microsoft 365 services back up three times daily.
V3: Exchange backs up three times daily; SharePoint, OneDrive, and Teams remain at one backup per day.
We will continue to monitor performance closely and provide further updates as additional improvements are implemented.
monitoring
Backup performance and success rates continue to improve as additional optimizations are deployed across Datto SaaS Protection environments. Current efforts are focused on further enhancing backup performance and reliability, including continued improvements to help mitigate the impact of Microsoft service throttling. Overall trends remain positive, and we expect continued improvements as optimization efforts progress.
Backup cadence remains unchanged:
V2: All Microsoft 365 services back up three times daily.
V3: Exchange backs up three times daily; SharePoint, OneDrive, and Teams remain at one backup per day while optimization efforts continue.
We will continue to monitor results closely and provide additional updates as further improvements are deployed.
monitoring
Microsoft Graph API migration has been completed across all Datto SaaS Protection environments, including customers utilizing in-place archive configurations. No further migration activities are expected to impact backup operations.
Some customers may continue to experience backup performance degradation while our engineering teams work to restore backup success rates to pre-migration levels. Multiple fixes and optimizations are being actively deployed across V2 and V3 environments, including improvements to Microsoft Graph API error handling and overall backup processing reliability. Teams continue to monitor the impact of each change as it is released.
Current Backup Cadence:
V2 environments: All Microsoft 365 services continue to back up three times per day.
V3 environments: Exchange continues to back up three times per day. SharePoint, OneDrive, and Teams remain on a reduced cadence of one backup per day while optimization efforts continue to maintain high backup success rates and mitigate Microsoft service throttling.
We do not currently have a fixed resolution date, as improvements are being delivered through ongoing remediation efforts rather than a single release. While performance is expected to continue improving, some customers may experience intermittent backup performance issues until all identified issues have been addressed. Based on current progress, we are cautiously optimistic that the remaining issues will be resolved over the coming days to weeks. We will continue providing updates as fixes are confirmed.
Customers who have not completed the required Microsoft 365 tenant reauthorization should follow the instructions here: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/ews-to-graph.html
Should you have any additional questions or require assistance, please contact our support team at: https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at: https://status.kaseya.com/
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing service disruption for the below mentioned server, where administrators may be unable to login to UI.
Our team is actively working to restore functionality at this time.
We apologize for any inconvenience.
- Cloud Operations Team
[Kaseya Quote Manager] - [Access] - 504 Azure Front Door Error and Slowness
We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can as...
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services have returned to normal. Our R&D team is continuing to monitor.
monitoring
We are seeing improvement in backup success rate metrics for SharePoint/Teams services on 'des1-saas-p0'. Our R&D team is working to implement additional changes to address the issue further and is continuing to monitor.
monitoring
Our R&D team has implemented changes on pod 'des1-saas-p0' to address the backup performance degradation and they are monitoring the results.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace AU5 - Agents are unable to connect and sync data; files cannot be created and/or saved in Workplace Online
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The R&D and Infrastructure teams are continuing to investigate the cause of the issue.
investigating
We are currently investigating an issue impacting partners on AU5 cell, where agent connections and file syncs are failing.
Affected partners may see server errors in the Workplace Agent with both versions.
Creating files in Workplace Online may fail with a 404 error.
Opening existing files with the Google Docs integration may fail with an error.
Saving changes to existing files through the Microsoft 365 integragration may silently fails.
Subscribe to the Kaseya Status Page for up to date ...
Datto SaaS Protection - Service disruption for customers hosted on node 'Gbe2-saas-p0-app-2'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The Kaseya R&D team has implemented changes to help address the issue and are monitoring the results closely.
investigating
We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed.
The Kaseya R&D Team is investigating the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
April 2026
Datto SaaS Protection - Service disruption for customers hosted on pod 'cae1-saas-p1'
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rates on the pod have returned to normal and remain stable. Our R&D team is continuing to monitor.
monitoring
Backup success rates have improved since a fix has been implemented. Our R&D continues to monitor the health of the pod until expected levels are reached.
monitoring
Our R&D team has implemented a fix to address the issue impacting the pod. We are actively monitoring the node for any other issues.
identified
We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services.
Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance and access issues for customers hosted on node 'gbe2-bfyii-1225'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix to address the SaaS Protection account access issues and customers should no longer receive a 504 error when logging in. We are actively monitoring the node for any other issues.
identified
We are aware of a problem where customers hosted on node 'gbe2-bfyii-1225' are experiencing degraded backup performance for SharePoint/Teams services as well as receiving 504 errors when attempting to access their SaaS Protection accounts.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for M365 services on pod 'usw3-saas-p1'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are experiencing degraded backup performance for some M365 services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Zinfandel - Agents going offline
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto RMM agents, within the Zinfandel platform going offline.
The Kaseya R&D Team is aware and currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Zinfandel: Delayed Jobs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Jobs on Datto RMM's Zinfandel platform are delayed
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
VSA10 - Service Degradation for subset of VSA10-US customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Subset of VSA10 US customers may be experiencing degraded performance intermittently, which may impact administrators ability to manage endpoints.
We are aware of the issue and our team is actively working to resolve the same.
We apologize for any inconvenience caused.
- Cloud Operations Team
