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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently investigating an issue that is preventing real-time updates to the kameleoon.js script (Web Experimentation) in production. Please note that all updates are being saved but will reflect in the production environment with a delay.
We apologize for any inconvenience caused and are working diligently to resolve this issue.
Kameleoon Main Application Tools Temporarily Unavailable
We are currently investigating an issue affecting the availability of the Kameleoon back-office application (app.kameleoon.com) and graphic editor for all customers. Our team is actively working to identify and resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience.
August 2026
Intermittent Slowness and Instability on Kameleoon Platform (app.kameleoon.com)
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittent slowness and instability on our main application platform, app.kameleoon.com. This may result in difficulties accessing the platform, including login issues.
Our team is actively investigating the root cause to restore full stability as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work on resolving the issue.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Experiment Results Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Data processing has been brought up to date; only the results from the German cluster still show a delay of about 4 hours.
investigating
We are currently experiencing data processing delays, with experiment results approximately 10 hours behind. We appreciate your patience as our engineers work to restore real-time functionality. If you have any questions, please contact our support team.
Login Issues Affecting App Access
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to investigate the issue. Initial findings indicate the issue may be related to elevated database load impacting authentication services. Our engineering team is actively working to reduce the impact, identify the root cause, and restore normal access as quickly as possible.
We will provide another update as soon as we have more information.
Thank you for your patience.
investigating
We’re currently experiencing an issue that prevent users from logging in to the app. Our team is investigating the cause and working to restore access as quickly as possible. We’ll provide updates as soon as more information is available.
Latency in data warehouse goals
minorSource not attested
Last archived state: resolved
View archived record details
identified
Since 09/06/2026 overnight we experienced delays in ingesting experiment goal events from data warehouses. Rest assured, the events are correctly stored on our servers, and we are actively working to restore synchronization with your experiment results.
Login Issues Affecting App Access
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're currently investigating an issue affecting the login redirect from app.kameleoon.com to https://login.kameleoon.com/app when users are not already logged in.
Login itself remains functional. As a workaround, customers can access the login page directly by going to https://login.kameleoon.com/app.
Our team is working to restore the redirect behavior and will provide updates as soon as more information is available.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team is investigating the cause and working to restore access as quickly as possible. We’ll provide updates as soon as more information is available.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re currently experiencing an issue that may prevent some users from logging in to the app. Our team is investigating the cause and working to restore access as quickly as possible. We’ll provide updates as soon as more information is available.
May 2026
Kameleoon Main Application Tools Temporarily Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting the availability of the Kameleoon back-office application (app.kameleoon.com) and graphic editor for all customers. Our team is actively working to identify and resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience.
Campaign and Audience Reporting Temporarily Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue affecting the visualization of experiments / personalizations and audience results. Our team is working diligently to resolve this as quickly as possible.
We apologize for the inconvenience and appreciate your understanding
Experiment Results Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Campaign and Audience Reporting Temporarily Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Service Status Update:
- FR Data: Restored and fully operational.
- DE Data: Currently offline for maintenance.
We are currently upgrading our server hardware to improve stability. Data for German customers will be reactivated as soon as the maintenance is complete.
identified
We are currently investigating an issue affecting the visualization of experiments / personalizations and audience results. Our team is working diligently to resolve this as quickly as possible.
We apologize for the inconvenience and appreciate your understanding
Kameleoon Main Application Tools Temporarily Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting the availability of the Kameleoon back-office application (app.kameleoon.com) and graphic editor for all customers. Our team is actively working to identify and resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience.
Slow loading of data for campaign results
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to investigate the infrastructure instability currently affecting the platform.
Our latest findings indicate that the issue is related to our ClickHouse clusters across multiple regions. The root cause has not yet been fully confirmed, and our teams are actively working on mitigation and stability improvements.
While the underlying root cause has not yet been resolved, some users may continue to experience degraded performance or intermittent issues when accessing reportin...
identified
We are currently investigating an issue that is affecting the loading of data on dashboard and result pages for all customers. We will post additional updates as soon as we have more information available.
All experiments are still active and data is still being collected.
We apologize for any impact our customers are experiencing.
