Daily provider-status observations and published incident history for JazzHR.
Component incident
JazzHR has an active component incident; no global outage is indicated. Verified .
Official provider source.
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84.3%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
74.2%
31
8
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Microsoft 365 outage affecting calendar sync and interview scheduling
Update: Microsoft's infrastructure is continuing to stabilize, and many users are seeing improved sign-in and service access. Microsoft is still working through remaining recovery activity, so some delays and intermittent issues may continue across Microsoft 365 services. Customers using Microsoft may still see delays in Outlook calendar sync and interview scheduling. Microsoft has not provided an estimated time for full recovery. Our systems are operating normally.
Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
identified
Update: Microsoft experienced a large-scale Microsoft 365 outage caused by a network configuration issue affecting Exchange Online dependencies. Microsoft has reported that service has largely recovered. Customers using Microsoft may still see lingering delays or failures in Outlook calendar sync and interview scheduling while systems catch up. Our systems are operating normally.
Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
identified
Update: We continue to monitor the ongoing Microsoft 365 outage. Customers using Microsoft may still experience delays or failures in Outlook calendar sync and interview scheduling. This issue is on Microsoft's side, and our systems are operating normally.
Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
identified
We have identified an issue affecting calendar sync and interview scheduling for customers using Microsoft.
A Microsoft 365 outage on Microsoft's side may cause delays or failures in Outlook calendar sync and interview scheduling. Our systems are operating normally. We are monitoring the situation.
Please follow https://status.cloud.microsoft/ for updates from Microsoft.
We continue to work toward a resolution for the ADP candidate export failures. The likely cause is a problem retrieving company information from ADP, and our engineering team is actively working on a fix.
Candidates can still be added to ADP manually in the meantime. We appreciate your patience.
Next update: Oct 30, 11:00 AM ET or sooner.
identified
We are continuing to work on the issue affecting candidate exports to ADP.
Our engineering team is confirming the right fix and has no new findings to share yet.
In the meantime, candidates can be added to ADP manually.
Updates will be provided as more information becomes available.
identified
We have identified the likely cause of the issue affecting candidate exports to ADP.
The problem is in how JazzHR retrieves company information from ADP during export, which causes exports to fail with a "missing Company Code" error.
Our engineering team is working on a fix.
In the meantime, candidates can be added to ADP manually.
Next update: Oct 28, 7:50 AM PT, or sooner if new information is available.
investigating
We are investigating an issue where candidate exports to ADP are failing with a "missing Company Code" error.
Users may experience this error when exporting candidates to ADP from JazzHR, and the export(s) will not complete. Currently the workaround option is to manually import the candidates into ADP.
Start time: First reports on October 22, 2026 (PT)
Next update: within 24 hours or as more information is available
A fix has been implemented, and we have confirmed that changes to the Career Page layout can now be saved successfully. We will continue to monitor the results.
identified
We’ve identified the Cloudflare rule blocking saves on the Career Page Layout page.
SRE is investigating why this route triggers a false positive. We’ll update the team as soon as we know more.
investigating
We are investigating an issue affecting Career Page settings in JazzHR.
Users may see an "Access Denied" error when clicking Save Changes on the Career Page Layout settings page (Settings > Jobs). Changes made on this page are not saved. Public career pages and candidate applications are not affected at this time.
JazzHR eSignature functionality is showing as restored. Our eSignature partner, Dropbox Sign, finished its emergency maintenance and reported its systems back online at approximately 9:15 AM PT. The outage began at approximately 7:20 AM PT, so eSignature features were unavailable for about two hours.
What was affected:
Sending offer letters and other documents for signature.
Signing documents, including embedded signing.
Delivery of completed signed documents.
Next steps: We're monitoring to confirm that eSignature features are working normally in JazzHR.
Retry any sends or signatures that failed during the outage.
If a document is still stuck, or a completed document hasn't updated, contact Support.
We'll post a final update once we've confirmed everything is stable. We apologize for the disruption.
identified
JazzHR eSignature functionality is currently unavailable. Our eSignature partner, Dropbox Sign, is performing emergency maintenance that began at approximately 7:20 AM PT. They took their service offline as a precaution after identifying security vulnerabilities in a software component. They are applying patches now.
Impact:
Offer letters and other documents can't be sent for signature.
Jobseekers and other signers can't open or sign documents, including embedded signing.
Completed signed documents may not be delivered or updated in JazzHR until service is restored.
Errors may appear when using any JazzHR eSignature feature.
Other JazzHR functionality isn't affected.
Next steps: Dropbox Sign hasn't given a restoration time yet. We're monitoring their progress and will update this page as we have more information. No action is needed from customers. After service is restored, retry any failed sends or signatures. If a document is stuck after service is restored, contact Support.
We apologize for the disruption and thank you for being a JazzHR customer.
A fix has been implemented to address the issue affecting the JazzHR Basic Widget. Job listings embedded on external career sites should now be displaying as expected.
Our team is actively monitoring system performance and application behavior to ensure the fix remains effective and that service stability is fully restored.
identified
Our Engineering team has identified the underlying cause and is actively working on a resolution. We will continue to provide updates as progress is made toward full restoration of service.
investigating
We are currently investigating an issue affecting the JazzHR Basic Widget. Job listings embedded on external career sites using the Basic Widget may fail to display, resulting in a blank space where open positions normally appear.
Impacted Workflows: Candidates visiting external website career pages using the embedded Basic Widget are unable to view or apply for open positions.
This issue is isolated to external websites utilizing the Basic Widget.
Our Engineering team has been engaged and is actively diagnosing the root cause.
August 2026
Degraded Performance – Indeed Apply Integration for JazzHR
We have deployed a fix for the data being sent to Indeed and verified that our outbound data is now fully as Indeed expects it to be. We are monitoring this to insure no further changes are needed on our side and that the changes are seen by Indeed and actioned in job postings.
We apologize for the inconvenience and appreciate you being a JazzHR customer.
identified
We have determined that the Indeed Apply option was not showing as applied in all cases due to an error made during a recent update that affected how data was loaded into the feed provided to Indeed. We are working on a correction and will be deploying it as soon as practical.
We will provide further information here as it becomes available and when we have verified the fix is deployed.
investigating
We are currently investigating an issue affecting the Indeed Apply functionality for job listings published through JazzHR.
Customer Impact: Candidates applying to jobs on Indeed may not see the inline Indeed Apply option and will instead be redirected to complete their application on your company's career page. Career page applications are fully operational and unaffected.
Our engineering team is actively investigating, and we will provide an update as soon as more information is available.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Office 365 Calendar Integration
majorSource not attested
Last archived state: resolved
View archived record details
Application
investigating
We're aware of an issue affecting the Office 365 Calendar integration, which began around 9:00 PM ET on August 23, 2026. Customers using this integration may experience errors when connecting or syncing calendar data.
Workaround:
• Coordinate directly via external email/calendar clients: Schedule interviews and verify free/busy availability natively within Outlook or Office 365.
• Reporting & tracking impact: Note that interviews scheduled directly in external clients will not automatica...
July 2026
JazzHR Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fix Applied — Monitoring
A fix has been applied to resolve the reported issue. Our team is actively monitoring to confirm stability and ensure no recurrence. If you continue to experience any issues.
identified
Issue: Some JazzHR users are experiencing an application performance issue where the platform fails to fully load, with pages remaining in a loading state indefinitely.
Customer Impact: Affected users are unable to access the JazzHR platform, preventing them from managing candidates, requisitions, and other hiring workflows. No workaround is currently available.
Issue Identified: Our team has identified the issue and is actively investigating.
June 2026
Service Disruption Due to Cloudflare Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
Monitoring Third-Party Network Issue
Status:
We continue to monitor an ongoing third-party network incident affecting Cloudflare, which is causing intermittent timeouts, increased latency, and occasional Cloudflare error pages for some users accessing our platforms.
Based on updates from Cloudflare, the issue is related to a network infrastructure event in North America, and their engineering teams are actively rerouting traffic and implementing mitigation measures to restore service stabil...
investigating
We are currently investigating an issue impacting access to our platforms. A broader Cloudflare service disruption is affecting connectivity, resulting in:
Request timeouts
Increased latency and slow page loads
Cloudflare-generated error pages (including 5xx errors)
Intermittent access to platform services
Our teams are actively monitoring the situation and assessing the impact on our services. While the issue appears to originate from Cloudflare's infrastructure, we continue to monitor ser...
XML Feed issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
All the jobs syndication is up to date as of 1500 EST (3pm) June 18, any delay is partner pulling and processing at this point.
monitoring
Update on job syndication, We identified the issue and have a fix in place, and feeds are currently regenerating.
Since Job boards consume and process those feeds on their own cadence, no guarantees about timing. However, we expect to resolve the feed sync issues shortly.
identified
Our Engineering team has identified the problem and are working towards a resolution.
investigating
We are currently investigating an issue where newly created jobs and job updates are not syncing to xml feed.
LinkedIn Job Distribution
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a correction for this issue where publishing jobs from JazzHR to LinkedIn was intermittently failing. We have reviewed the examples we had and are monitoring posting error rates, we believe all jobs will not publish as expected. We will continue to monitor over the weekend.
Next update: Monday June 15.
identified
We have identified the most likely cause of the ongoing issues with Jobs not successfully posting to LinkedIn and our engineering team is working with LinkedIn to correct the issues as soon as possible.
Further updates will be provided by tomorrow or soon if more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue, we have confirmed that most Job Publishing actions with LinkedIn are completing successfully and reviewing this with LinkedIn.
If none of your jobs are publishing to LinkedIn at all, please first visit the Account Information Page and verify your LinkedIn Company ID is correctly set there. Help Center guide at https://help.jazzhr.com/s/article/Mapping-your-LinkedIn-Company-ID
investigating
Investigating — We have identified that some JazzHR customers are experiencing issues with jobs not posting to LinkedIn through the automated job syndication integration. Jobs submitted through the integration may not be appearing on LinkedIn as expected.
Our Engineering team is actively investigating the issue in coordination with LinkedIn. We are working to confirm the full scope of jobs that are not posted as expected and reprocess any postings we can correct directly. In the meantime, ...
Application Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have put in place a fix and are seeing initial positive recovery, we will continue monitoring to insure this incident is fully resolved.
identified
We are currently investigating ongoing service degradation affecting the JazzHR platform. Customers may experience intermittent 500 Internal Server Errors, slow application performance, API instability, and issues loading billing-related profile information.
Our engineers have identified the problem and are working towards a resolution.
We will provide a status update by 11 am ET.
April 2026
Candidate Search & Reporting Issues in JazzHR
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The previously reported issue affecting candidate data visibility within JazzHR has been resolved, and we are now monitoring to ensure continued stability.
Candidate Search, Job List, Custom Candidate Reports, and Advanced Visual Reporting (AVR) are now fully synchronized. AVR reports are actively reprocessing, and users should continue to see data populate and normalize as processing completes.
We will continue to monitor system performance and data accuracy closely. If any additional issu...
identified
Progress continues on the previously identified issue affecting candidate data visibility within JazzHR.
Candidate Search, the Job List, and Custom Candidate Reports are now reconnected, and data has started syncing across these areas. Users should see continued improvements as the sync progresses, and we expect the majority of data to be fully caught up by end of day.
Some Advanced Visual Reporting may still be impacted, and our team is actively working to restore full functionality there ...
identified
Work continues on the previously identified issue affecting candidate search functionality and workflow reporting within JazzHR.
Our Engineering team has made continued progress, and we are seeing additional improvements in search results being returned. While this indicates positive momentum, remediation efforts are still in progress to ensure full consistency across candidate search, application history consolidation, and workflow reporting.
Candidates who applied since April 29 may still...
identified
We are continuing to work on the previously identified issue affecting candidate search functionality and workflow reporting within JazzHR.
Our Engineering team has made progress, and we are beginning to see candidate search results being returned. However, work is still underway to fully resolve the issue and ensure consistent behavior across all affected areas, including application history consolidation and workflow reporting.
Candidates who applied since April 29 may still experience in...
identified
The issue affecting candidate search functionality and workflow reporting within JazzHR has been identified.
Candidates who have applied to job requisitions since April 29 are visible within the applicant list for individual jobs, but may not appear when searched by name or email in the Candidates tab. Additionally, application history may not be consolidating correctly, and workflow reporting may be incomplete for some recently applied candidates.
Candidates who applied prior to April 29 r...
investigating
We are aware of an issue affecting candidate search functionality within JazzHR.
Candidates who have applied to job requisitions since April 29 are visible within the application list for their respective jobs, but do not appear when searched by name or email in the Candidates tab. Additionally, application history may not be consolidating correctly for some candidates, and workflow reporting may be impacted for recently applied candidates.
Candidates who applied prior to April 29 remain se...
ADP Integration issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been successfully applied for the issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports. The issue originated within the integration flow and has now been addressed.
Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR
Current Status
We are actively monitoring the platform to ensure continued stability and to confirm that all services are operating as expected.
Next Steps
Our team will continue monitoring and will share a Root...
identified
Summary
The issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports has been identified. Our team is actively working on a resolution.
Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR
Workaround
SSO Login Issues: As a temporary workaround, SSO can be disabled to allow users to log in directly to JazzHR using their standard credentials.
Next Steps
We are actively implementing a fix and will provide additional updates as progress contin...
investigating
We are currently investigating two related issues impacting our integration with ADP:
Affected Services:
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR
Single Sign-On (SSO) Errors: Some users are experiencing errors when attempting to log in to JazzHR using ADP SSO.
Candidate Export Issues: Candidate exports from ADP to JazzHR may be delayed or failing.
At this time, we have reached out to ADP for additional details. We are unable to confirm an outage or incident on ADP’s side ...
investigating
We are investigating an issue affecting some users upon login.
Users may experience SSO errors when logging in with ADP
This appears to be an issue directly with ADP. We will provide further updates as soon as available.
DNS Errors for Jazz Login Page - Cloudflare Outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our WAF provider, Cloudflare is currently having DNS issues causing intermittent access to Jazz's login page. We are monitoring their progress on resolving this issue and will post an update once they have resolved it.
Email Notifications Delayed or Missing for Job Approval Requests
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue affecting email sends for Job Approval requests.
Users may experience delays in receiving emails after a job is approved.
Next update: 123 pm ET or sooner.
