Current answer
JazzHR experienced a major incident: Identified – eSignature Features Unavailable. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
Application
Incident Timeline
Monitoring
JazzHR eSignature functionality is showing as restored. Our eSignature partner, Dropbox Sign, finished its emergency maintenance and reported its systems back online at approximately 9:15 AM PT. The outage began at approximately 7:20 AM PT, so eSignature features were unavailable for about two hours.
What was affected:
Sending offer letters and other documents for signature.
Signing documents, including embedded signing.
Delivery of completed signed documents.
Next steps: We're monitoring to confirm that eSignature features are working normally in JazzHR.
Retry any sends or signatures that failed during the outage.
If a document is still stuck, or a completed document hasn't updated, contact Support.
We'll post a final update once we've confirmed everything is stable. We apologize for the disruption.
What was affected:
Sending offer letters and other documents for signature.
Signing documents, including embedded signing.
Delivery of completed signed documents.
Next steps: We're monitoring to confirm that eSignature features are working normally in JazzHR.
Retry any sends or signatures that failed during the outage.
If a document is still stuck, or a completed document hasn't updated, contact Support.
We'll post a final update once we've confirmed everything is stable. We apologize for the disruption.
Oct 21, 2026 at 4:27 PM UTC
Identified
JazzHR eSignature functionality is currently unavailable. Our eSignature partner, Dropbox Sign, is performing emergency maintenance that began at approximately 7:20 AM PT. They took their service offline as a precaution after identifying security vulnerabilities in a software component. They are applying patches now.
Impact:
Offer letters and other documents can't be sent for signature.
Jobseekers and other signers can't open or sign documents, including embedded signing.
Completed signed documents may not be delivered or updated in JazzHR until service is restored.
Errors may appear when using any JazzHR eSignature feature.
Other JazzHR functionality isn't affected.
Next steps: Dropbox Sign hasn't given a restoration time yet. We're monitoring their progress and will update this page as we have more information. No action is needed from customers. After service is restored, retry any failed sends or signatures. If a document is stuck after service is restored, contact Support.
We apologize for the disruption and thank you for being a JazzHR customer.
Impact:
Offer letters and other documents can't be sent for signature.
Jobseekers and other signers can't open or sign documents, including embedded signing.
Completed signed documents may not be delivered or updated in JazzHR until service is restored.
Errors may appear when using any JazzHR eSignature feature.
Other JazzHR functionality isn't affected.
Next steps: Dropbox Sign hasn't given a restoration time yet. We're monitoring their progress and will update this page as we have more information. No action is needed from customers. After service is restored, retry any failed sends or signatures. If a document is stuck after service is restored, contact Support.
We apologize for the disruption and thank you for being a JazzHR customer.
Oct 21, 2026 at 3:04 PM UTC
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