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87.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
79.3%
29
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Salesforce service Interruption is impacting all Jamf fulfillment services
Customer Impact:
• Affected Services: Provisioning, licensing, billing services, including Jamf Account services
Customer Actions: No customer action required at this time.
Jamf Security Cloud - Delay in Data Policy Change Propagation
The fix has been applied to the affected service, and the root cause has been resolved. The policies need to be replicated to all edge regions, which should take a few hours. The page will be updated once replication is complete and the issue is fixed.
monitoring
We are continuing to monitor for any further issues.
The previous update is still relevant.
monitoring
Update — additional impact identified: Devices that change network context (roaming ↔ domestic) during this incident will not receive the corresponding Data Policy update. The Data Policy in effect prior to the network change remains applied until the fix is in place. Access Policies and Threat Prevention Policy are not affected by this. We are still working on a resolution and will continue to post updates here as they're available.
monitoring
We are continuing to monitor for any further issues.
monitoring
Jamf engineering has identified the issue and affecting Data Policy updates. Data Policy changes cannot be saved in any region right now while we put a fix in place.
Workaround/Customer Action: While the fix is in flight, we are asking customers with large policy sets to hold off on bulk or repeated Data Policy changes — particularly rule imports applied at a parent org unit, which regenerate policy across every org unit beneath it.
Two things worth knowing:
- Your existing policies remain fully enforced. There is no gap in protection on your devices.
- Access Policies, Threat Prevention Policy are unaffected.
investigating
We are continuing to investigate the issue.
Current Status: Jamf Security Cloud Policy Updates are unable to be saved. Previously changed configurations continue to see a propagation delay.
investigating
We are currently investigating an issue with Jamf Security Cloud that results in a delayed propagation of policy changes. Current configurations are working. If a policy change is made the updated configuration may not take effect immediately.
APAC - Hong KongAPAC - JapanAPAC - SingaporeAPAC - South Korea
investigating
We are currently investigating an issue affecting content filtering functionality for a subset of customers. Some previously blocked web content may not be filtered as expected.
Our team is actively working on a resolution and we will provide updates as they become available.
Affected Regions: AP East1, AP Northeast1, AP Northeast2, AP Southeast1 regions
Workaround/Customer Actions: No customer action required at this time.
APAC - Hong KongAPAC - JapanAPAC - SingaporeAPAC - South Korea
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting content filtering functionality for a subset of customers. Some previously blocked web content may not be filtered as expected.
Our team is actively working on a resolution and we will provide updates as they become available.
Affected Regions: AP East1, AP Northeast1, AP Northeast2, AP Southeast1 regions
Workaround/Customer Actions: No customer action required at this time.
We are monitoring the situation with the upstream service provider. We will move to Resolved once the provider confirms their incident is closed.
identified
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Blueprint Management Unavailable for US Customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Blueprint management services are now operational but our engineering team is still monitoring.
Customers in the US who experienced issues managing Blueprints should no longer see any impact.
We apologize for the inconvenience and thank you for your patience while we resolved this issue.
investigating
We are continuing to investigate this issue.
investigating
Jamf is investigating an issue affecting Blueprint management for customers in the US. Some customers may be unable to manage Blueprints at this time. Our engineering team is actively investigating and will provide updates as more information becomes available.
Symptoms: US-based customers are experiencing a complete inability to manage Blueprints.
Customer Impact:
Affected Services: Blueprints (Blueprint Management System)
Affected Regions: US
July 2026
Jamf Trust app deactivation affecting all customers
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix in production continues to hold, and no additional devices are being affected.
We are still compiling the list of impacted customers and preparing the remediation instructions for devices where the Jamf Trust app was deactivated.
monitoring
A fix is now in production and has stopped the issue from spreading, so no additional devices will be affected.
Devices where the Jamf Trust app was already deactivated may not be resolved automatically — some may recover on their own, but others will require additional remediation steps. We are compiling a report of impacted customers and are working to reach affected accounts directly with step-by-step instructions to reactivate their devices and restore protections, including Zero Trust...
identified
We are aware of an issue causing the Jamf Trust app to be deactivated on customer devices. While the app is deactivated, its protections — including Zero Trust Network Access (ZTNA) and content filtering — are not enforced. This affects devices on all platforms: iOS, macOS, Android, and Windows.
Our engineering team has identified the cause and fix is being deployed to production. Once the fix is live, affected devices will need to be reactivated, which may require end-user or administra...
June 2026
Jamf Protect for macOS - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Performance is expected to continually improve over the next several hours.
identified
The issue has been identified and a fix is being implemented.
investigating
Incident Summary: Degraded Performance in Jamf Protect for macOS,
Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend.
Status: The issue is under active investigation by our Engineering teams.
We appreciate your patience and are committed to resolving this as swiftly as possible.
Public API client management unavailable in Jamf Account integrations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Incident Summary: Public API client management unavailable in Jamf Account integrations
Customer Impact: Customers may be unable to create, edit, or delete the API clients used to connect Jamf Account to other tools via the Public APIs. Existing integrations continue to function normally.
Status: Our team has identified the cause and has a fix prepared. It is being validated now. We will update this page as the fix is deployed and full functionality is restored.
We appreciate your patience...
Jamf Insights EU cluster unable to communicate with Jamf Pro instances — device data not refreshing for EU customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to run validation to confirm the service has been fully restored for all customers. We will provide a further update once this is complete.
monitoring
A fix has been applied and the service should now be restored. We are running verification and will continue to monitor the situation closely. We expect to know more within approximately one hour and will provide a further update then.
identified
We have identified the issue and are currently verifying the fix. Once the fix is confirmed effective, the team will continue working to fully restore the service.
investigating
We are continuing to investigate this issue.
investigating
Symptoms: Customers using the European cluster of Jamf Insights are experiencing a partial service degradation — device data is not updating and MDM commands are not functional. US region is unaffected.
Customer Impact:
Affected Services: Jamf Insights (EU cluster) — device data refresh, extension attribute visibility, MDM command delivery
Affected Regions: European cluster only; US region verified healthy
Business Impact: Service degradation — device management data is stale; MDM c...
May 2026
Jamf School: Degraded Performance (EU-Central)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Jamf School: Degraded Performance (EU-Central)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Normal operations has resumed. Monitoring will continue.
identified
The process to resume normal operations is still in progress.
Users may continue to experience:
- Application slowness and performance degradation for customers using the European cluster
- Potential delays in request processing and page load times
identified
The issue has been identified, we've started the process to resume normal operations. Users may continue to experience:
- Application slowness and performance degradation for customers using the European cluster
- Potential delays in request processing and page load times
Infrastructure has been successfully scaled up. Services are being monitored to confirm stability. No action is required from customers and Jamf Trust should reconnect automatically.
identified
We have identified that VPN load balancer infrastructure in the APAC region (apse2) experienced an unexpected restart due to resource constraints. Infrastructure has been scaled up and services are being restored. No action is required from customers at this stage, and we will update here once connectivity is restored.
investigating
Customers using Jamf Trust on macOS and iOS/iPadOS are experiencing connectivity failures. Devices are unable to establish a stable tunnel connection and are cycling between bypass mode and tunnel recovery. General internet access remains unaffected, but ZTNA and Private Access functionality is disrupted.
Our engineering team is actively investigating the root cause. This is being treated as a critical incident and is our top priority. We appreciate your patience and are committed to resolvi...
Jamf Protect Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Jamf Protect Console performance is restored. Alerting and Insights may continue to see some delays as the backlog processes.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Jamf School: Degraded Performance (USE & EU)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
