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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We continue to follow up the email delivery delays affecting some customers.
monitoring
We are continuing to monitor this issue and will provide updates as more information becomes available from Microsoft.
monitoring
We are aware that some customers may experience delays when sending and receiving emails to and from Microsoft recipients. This is due to a delivery issue on Microsoft's end, specifically Exchange Online Protection throttling and server busy errors. This is not an issue on our platform.
This issue affects the receipt of authentication codes, among other things.
We are actively monitoring the situation and will provide updates as more information becomes available.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Itslearning unavailable for some Danish customers
majorSource not attested
Last archived state: resolved
View archived record details
itslearning
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.
Delayed background processing for German customers.
Source not attested
Last archived state: resolved
View archived record details
itslearning
identified
We expect the queue to be processed by the morning of August 18.
identified
The queue is being processed.
Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.
investigating
We are currently experiencing an issue affecting background processing in itslearning for customers in Germany.
Some actions may be delayed, or may remain in "processing" state longer than normal.
Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.
July 2026
Problem recording video and sound
Source not attested
Last archived state: resolved
View archived record details
investigating
We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation.
We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.
investigating
We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.
June 2026
Problem with instant messaging
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.
identified
We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.
Error when viewing courses from Admin, and when enrolling into a course.
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working on a fix.
investigating
We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error.
We are investigating the issue.
We are running updates to minimize the issue while we work on a permanent fix.
PDF files not displaying correctly for some users.
Source not attested
Last archived state: resolved
View archived record details
identified
The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.
identified
We are expecting a fix for the issue to be included in our weekly updates on June 3.
identified
We are preparing a fix for the issue.
identified
We have identified the issue and are preparing a fix.
investigating
We are continuing to investigate the issue.
investigating
Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning.
This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac.
We are investigating the issue and working on a fix.
As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning).
For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF...
May 2026
Not able to open assignments.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue.
investigating
We are aware that some users are not able to open assignments. We are investigating the issue.
Slowness and not able to enrol into courses.
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working on a fix.
investigating
Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses.
We are investigating the issue.
April 2026
Not able to open certain files, shared from Google and OneDrive.
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented.
identified
We have identified the issue and are working on a fix.
investigating
Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive.
We are investigating the issue.
Some users are not able to open surveys.
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.
investigating
Some users may see an error when trying to open a survey.
We are aware of the issue and are investigating.
