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Iris Identity Protection Platform Outage History

Daily provider-status observations and published incident history for Iris Identity Protection Platform.

Operational

Iris Identity Protection Platform is operational. Verified . Official provider source.

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98.8% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 96.8% 31 1
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Social Media Monitoring: Unable to Connect New Accounts
major Observed active window 14m

View incident details and source

Started:

Social Media Monitoring
identified
We have identified an issue preventing end users from connecting new social media accounts. Accounts that are already connected continue to be monitored normally. We will provide an update within the next two hours or sooner as we make progress. <h3>Overview</h3> End users are currently unable to connect a new social media account. Our team has identified the cause and is actively working to restore this functionality. <h3>Impact</h3> Since 15:47 UTC, the following has been affected: - End users connecting a new social media account for monitoring Monitoring and alerts for already-connected accounts, and updates to existing accounts, are not affected. <h3>Client action needed</h3> There are no actions clients should take at this time. End users who were unable to connect a social media account can try again once this incident is resolved.
Credit Monitoring Enrollment Outage
major Observed active window 2h 18m

View incident details and source

Started:

Credit Monitoring
monitoring
We are seeing recovery for new credit enrollments as of 1:02 PM ET. We will continue to monitor prior to resolving this incident. <h3>Overview</h3> <p>A downstream vendor outage prevented users from completing identity verification during credit monitoring enrollment. The vendor has restored service, and enrollments have been completing successfully since approximately 1:02 PM ET. </p> <h3>Impact</h3> <p>Between approximately 11:57 AM ET and 1:02 PM ET, users attempting to enroll in credit monitoring received an error during identity verification. Users already enrolled in credit monitoring were not affected and continued to receive credit alerts and view their credit scores and reports.</p> <h3>Client action needed</h3> <p>Users who were unable to enroll during this window should retry enrollment now.</p>
investigating
<h3>Overview</h3> <p>We have identified an issue with a downstream vendor that is preventing users from completing credit enrollment. Our vendor has been notified and we are working with them to restore service.</p> <h3>Impact</h3> <p>Since approximately 11:57 AM ET, users attempting to enroll in credit monitoring may receive an error during identity verification. Users already enrolled in credit monitoring are not affected and can continue to receive credit alerts and view their credit scores and reports.</p> <h3>Client action needed</h3> <p>No action is required. Affected users can retry enrollment once service is restored. We will provide another update within the next 2 hours, or sooner if we have new information.</p>
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