Social Media Monitoring: Unable to Connect New Accounts

We have identified an issue preventing end users from connecting new social media accounts. Accounts that are already connected continue to be monitored normally. We will provide an update within the next two hours or sooner as we make progress.

<h3>Overview</h3>
End users are currently unable to connect a new social media account. Our team has identified the cause and is actively working to restore this functionality.

<h3>Impact</h3>
Since 15:47 UTC, the following has been affected:
- End users connecting a new social media account for monitoring

Monitoring and alerts for already-connected accounts, and updates to existing accounts, are not affected.

<h3>Client action needed</h3>
There are no actions clients should take at this time. End users who were unable to connect a social media account can try again once this incident is resolved.