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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Pro webText notificationsEmail notificationsiOS Mobile AppAndroid mobile app
monitoring
We're seeing early signs of recovery from the cloud provider. We'll continue to monitor full service restoration.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing infrastructure instability affecting multiple services across our website. Users may encounter intermittent errors, slower response times, or temporary service disruptions. We are actively investigating and working to restore normal service.
We’ll provide additional updates as more information becomes available.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are operational again.
RCA will be forthcoming.
investigating
The fix is being deployed.
Will post an update within the next 30 minutes.
investigating
We believe we have identified the issue and are testing a fix.
Will post an update within the next 30 minutes.
investigating
We are still investigating. The delay is now approximately 3 minutes.
Will post an update within the next 30 minutes.
investigating
We are still investigating. The delay is now approximately 30 minutes.
Will post an update within the next 30 minutes.
investigating
We are continuing to investigate this issue.
investigating
Payments are being processed; the status of cash, check, and other payments is delayed.
We are investigating the issue and will post an update by 1:15 pm Pacific Time.
July 2026
CSR AI Voice Assistant Call Failures
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The issue was fully resolved at 1:21 pm ET
investigating
We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.
investigating
We are still investigating but all calls are being handled by our HCP Assist team.
investigating
We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.
investigating
We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
May 2026
CSR AI Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
April 2026
3rd-party outage causing user interface issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.
