Housecall Pro Outage History
Uptime record, past incidents, and downtime history for Housecall Pro.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 93.3% | 15 | 1 |
| July 2026 | 90.3% | 31 | 3 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Started: Aug 11, 7:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 11, 10:55 PM
investigating
We are operational again.
RCA will be forthcoming.
Aug 11, 10:53 PM
investigating
The fix is being deployed.
Will post an update within the next 30 minutes.
Aug 11, 9:56 PM
investigating
We believe we have identified the issue and are testing a fix.
Will post an update within the next 30 minutes.
Aug 11, 9:17 PM
investigating
We are still investigating. The delay is now approximately 3 minutes.
Will post an update within the next 30 minutes.
Aug 11, 8:48 PM
investigating
We are still investigating. The delay is now approximately 30 minutes.
Will post an update within the next 30 minutes.
Aug 11, 8:18 PM
investigating
We are continuing to investigate this issue.
Aug 11, 7:59 PM
investigating
Payments are being processed; the status of cash, check, and other payments is delayed.
We are investigating the issue and will post an update by 1:15 pm Pacific Time.
Aug 11, 7:58 PM
July 2026
CSR AI Voice Assistant Call Failures
Started: Jul 2, 2:19 PM
investigating
The issue was fully resolved at 1:21 pm ET
Jul 2, 8:37 PM
investigating
We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.
Jul 2, 4:56 PM
investigating
We are still investigating but all calls are being handled by our HCP Assist team.
Jul 2, 3:58 PM
investigating
We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.
Jul 2, 2:23 PM
investigating
We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
Jul 2, 2:19 PM
May 2026
CSR AI Service Disruption
Started: May 21, 4:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 21, 6:44 PM
identified
The issue has been identified and a fix is being implemented.
May 21, 5:20 PM
investigating
We are continuing to investigate this issue.
May 21, 4:50 PM
investigating
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
May 21, 4:39 PM
April 2026
3rd-party outage causing user interface issues
Started: Apr 3, 10:16 PM
investigating
We are continuing to investigate this issue.
Apr 3, 10:17 PM
investigating
We are continuing to investigate this issue.
Apr 3, 10:16 PM
investigating
We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.
Apr 3, 10:16 PM