HotDoc Outage History
Uptime record, past incidents, and downtime history for HotDoc.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 83.3% | 12 | 2 |
| April 2026 | 90% | 30 | 3 |
| March 2026 | 100% | 4 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Kiosk Check-In Not Working
Started: May 6, 1:49 AM
investigating
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
May 6, 1:49 AM
Syncing Issues affecting Partial Patient Matches
Started: May 6, 1:38 AM
identified
We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa).
Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.
May 6, 1:38 AM
April 2026
Degraded Platform Performance
Started: Apr 15, 9:26 PM
monitoring
We are continuing to process any backlogs for our Data Synchronisation.
We will continue to monitor and provide a further update once everything is confirmed stable.
Apr 16, 1:04 AM
monitoring
We have identified the root cause of the performance degradation and have applied a fix.
The change causing the issue has been reverted and our systems are recovering. Data synchronisation is currently catching up and is expected to be fully restored within the next 20–30 minutes.
We will continue to monitor and provide a further update once everything is confirmed stable.
Apr 15, 10:01 PM
investigating
We are continuing to investigate this issue.
Apr 15, 9:27 PM
investigating
We are currently investigating an issue causing degraded performance across the HotDoc platform. Some users may experience slow page loads, timeouts, or difficulty completing actions such as bookings.
Our engineering team identified the issue beginning at approximately 12:15 AM AEST on 16 April and is actively working on a resolution. The root cause appears to be related to elevated load on our backend infrastructure, which is impacting service reliability.
We will provide further updates a...
Apr 15, 9:26 PM