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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We have now deployed a fix to address the payments collections processing delays. We are now monitoring the result of the fix.
Telehealth On Demand is back online now.
investigating
We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments for patient appointments with payment collection potentially delayed.
As a result of this issue, it is impacting Telehealth On-Demand (TOD) appointments are also failing. As a result we have temporarily disabled TOD appointments.
Our engineering team is actively working on a resolution.
We will provide further updates as our inve...
Kiosk Check-In Not Working
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
Syncing Issues affecting Partial Patient Matches
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa).
Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.
April 2026
Degraded Platform Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to process any backlogs for our Data Synchronisation.
We will continue to monitor and provide a further update once everything is confirmed stable.
monitoring
We have identified the root cause of the performance degradation and have applied a fix.
The change causing the issue has been reverted and our systems are recovering. Data synchronisation is currently catching up and is expected to be fully restored within the next 20–30 minutes.
We will continue to monitor and provide a further update once everything is confirmed stable.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue causing degraded performance across the HotDoc platform. Some users may experience slow page loads, timeouts, or difficulty completing actions such as bookings.
Our engineering team identified the issue beginning at approximately 12:15 AM AEST on 16 April and is actively working on a resolution. The root cause appears to be related to elevated load on our backend infrastructure, which is impacting service reliability.
We will provide further updates a...
