Current answer
HotDoc experienced a minor incident: Degraded Performance. ServiceAlert observed recovery on Nov 1, 2026.
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Incident Lifecycle
Affected Components
hotdoc.com.au
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 30, 2026 at 3:56 AM UTC
Identified
From about 1:10pm AEDT today, a background data sync caused a slowdown that affected HotDoc. During this time, the website, patient app and clinic access may have stopped working or been very slow.
Current status
We've identified the cause and paused the affected sync. Services are recovering, and queues are recovering. Customer may continue to still experience some delay while we clear the backlog.
We'll post another update as soon as we have more information or the issue is resolved.
Current status
We've identified the cause and paused the affected sync. Services are recovering, and queues are recovering. Customer may continue to still experience some delay while we clear the backlog.
We'll post another update as soon as we have more information or the issue is resolved.
Oct 30, 2026 at 3:19 AM UTC
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