HelloID Outage History
Uptime record, past incidents, and downtime history for HelloID.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 80% | 15 | 3 |
| July 2026 | 83.9% | 31 | 5 |
| June 2026 | 73.3% | 30 | 8 |
| May 2026 | 100% | 15 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com
Started: Aug 5, 2:29 PM
investigating
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider.
Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved.
Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
Aug 5, 2:29 PM
July 2026
HelloID WUS login portals are unavailable
Started: Jul 23, 3:05 PM
monitoring
The HelloID portals are available again. We are continuing to monitor the service closely to ensure stability.
Microsoft Azure has reported that a recent change was strongly correlated with the issue and that rollback actions are currently in progress. Azure telemetry is showing initial signs of recovery, and Microsoft is monitoring service health and traffic recovery.
Jul 23, 7:17 PM
investigating
Microsoft Azure has now also updated its status page regarding the ongoing issue. You can access the statuspage here: https://azure.status.microsoft/en-gb/status
We are continuing to monitor the situation and will provide further updates as soon as more information becomes available.
Jul 23, 4:07 PM
investigating
HelloID is currently affected by an issue in the Azure West US region that is impacting web applications.
We are monitoring Azure’s status and will provide an update through this incident when new information is available.
Jul 23, 3:47 PM
investigating
We are currently experiencing an outage affecting the HelloID WUS login portals.
We are investigating the root cause and will provide an update as soon as more information is available.
Jul 23, 3:05 PM
Issue affecting automation variables when used in the new product actions, powershell data sources, or delegated form tasks
Started: Jul 14, 3:53 PM
monitoring
We have implemented a fix that resolves this issue.
If you continue to experience problems with automation variables not reflecting newly created or updated values, please create a ticket through the TOPdesk selfservice portal. Our support team will investigate your situation and assist you as quickly as possible.
Jul 14, 6:34 PM
investigating
Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones.
Scheduled Automation Tasks are not affected by this issue.
Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.
Jul 14, 3:53 PM
June 2026
Some applications are not available to users
Started: Jun 12, 6:53 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 12, 1:53 PM
identified
The issue has been identified and a fix is being implemented.
Jun 12, 10:21 AM
investigating
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms.
Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
Jun 12, 9:12 AM
investigating
Some users have reported that they cannot access applications they should have access to.
We are currently investigating the issue. We will share an update as soon as we have more information.
Jun 12, 6:53 AM
HelloID 2026.06 update postponed
Started: Jun 8, 2:46 PM
identified
The HelloID 2026.06 release is now scheduled for Wednesday, June 10 at 20:00 CEST.
A separate maintenance window will be announced for this release. The status and progress of the release will be communicated through this maintenance window.
Jun 10, 8:27 AM
investigating
During the HelloID release process, we identified an issue related to Access Management. As a result, we are required to postpone the 2026.06 release for WE until further notice.
This issue does not affect the current operation of the platform.
Jun 8, 2:46 PM
JWKS document error using OpenID Connect applications.
Started: Jun 8, 2:24 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 8:24 AM
identified
The issue has been identified, and a fix is scheduled to be implemented.
To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable.
This downtime will not affect any scheduled processes or planned executions during this period.
We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
Jun 10, 7:14 AM
investigating
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.”
We are investigating the issue and will provide an update as soon as more information is available.
Jun 8, 2:24 PM
April 2026
AD login HelloID not working
Started: Apr 14, 1:51 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 2:00 PM
identified
At this moment, we're experiencing issues with AD login to HelloID.
We're investigating the issue.
Apr 14, 1:51 PM
Evaluations / Enforcements not processed
Started: Apr 14, 11:21 AM
monitoring
We are continuing to monitor for any further issues.
Apr 14, 12:56 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 12:55 PM
investigating
At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement.
We're investigating the issue.
Apr 14, 11:22 AM
'Enable-RemoteMailbox' is not recognized
Started: Apr 14, 11:19 AM
monitoring
A fix has been implemented within the newest HelloID agent version.
Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied.
We will continue to monitor the results.
Apr 15, 1:53 PM
identified
We are continuing to work on a fix for this issue.
Apr 14, 12:55 PM
identified
We are continuing to work on a fix for this issue.
Apr 14, 11:22 AM
identified
At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized".
We're investigating the issue
Apr 14, 11:19 AM
HelloID Performance issues
Started: Apr 2, 9:02 AM
investigating
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
Apr 2, 9:02 AM