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HelloID Outage History

Uptime record, past incidents, and downtime history for HelloID.

Checking current status...
83.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 70.4% 27 8
May 2026 93.5% 31 2
April 2026 83.3% 30 5
March 2026 100% 3 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Some applications are not available to users
minor

Started: Jun 12, 6:53 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 12, 1:53 PM
identified
The issue has been identified and a fix is being implemented.
Jun 12, 10:21 AM
investigating
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
Jun 12, 9:12 AM
investigating
Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.
Jun 12, 6:53 AM
HelloID 2026.06 update postponed
maintenance

Started: Jun 8, 2:46 PM

identified
The HelloID 2026.06 release is now scheduled for Wednesday, June 10 at 20:00 CEST. A separate maintenance window will be announced for this release. The status and progress of the release will be communicated through this maintenance window.
Jun 10, 8:27 AM
investigating
During the HelloID release process, we identified an issue related to Access Management. As a result, we are required to postpone the 2026.06 release for WE until further notice. This issue does not affect the current operation of the platform.
Jun 8, 2:46 PM
JWKS document error using OpenID Connect applications.
major

Started: Jun 8, 2:24 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 8:24 AM
identified
The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
Jun 10, 7:14 AM
investigating
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.
Jun 8, 2:24 PM
April 2026
AD login HelloID not working
major

Started: Apr 14, 1:51 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 2:00 PM
identified
At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.
Apr 14, 1:51 PM
Evaluations / Enforcements not processed
minor

Started: Apr 14, 11:21 AM

monitoring
We are continuing to monitor for any further issues.
Apr 14, 12:56 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 12:55 PM
investigating
At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.
Apr 14, 11:22 AM
'Enable-RemoteMailbox' is not recognized
minor

Started: Apr 14, 11:19 AM

monitoring
A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.
Apr 15, 1:53 PM
identified
We are continuing to work on a fix for this issue.
Apr 14, 12:55 PM
identified
We are continuing to work on a fix for this issue.
Apr 14, 11:22 AM
identified
At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue
Apr 14, 11:19 AM
HelloID Performance issues
minor

Started: Apr 2, 9:02 AM

investigating
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
Apr 2, 9:02 AM
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