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97.2%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
29
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed.
We are currently investigating the issue. Using the API should not be affected.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com
Source not attested
Last archived state: resolved
View archived record details
investigating
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider.
Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved.
Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
July 2026
HelloID WUS login portals are unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The HelloID portals are available again. We are continuing to monitor the service closely to ensure stability.
Microsoft Azure has reported that a recent change was strongly correlated with the issue and that rollback actions are currently in progress. Azure telemetry is showing initial signs of recovery, and Microsoft is monitoring service health and traffic recovery.
investigating
Microsoft Azure has now also updated its status page regarding the ongoing issue. You can access the statuspage here: https://azure.status.microsoft/en-gb/status
We are continuing to monitor the situation and will provide further updates as soon as more information becomes available.
investigating
HelloID is currently affected by an issue in the Azure West US region that is impacting web applications.
We are monitoring Azure’s status and will provide an update through this incident when new information is available.
investigating
We are currently experiencing an outage affecting the HelloID WUS login portals.
We are investigating the root cause and will provide an update as soon as more information is available.
Issue affecting automation variables when used in the new product actions, powershell data sources, or delegated form tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix that resolves this issue.
If you continue to experience problems with automation variables not reflecting newly created or updated values, please create a ticket through the TOPdesk selfservice portal. Our support team will investigate your situation and assist you as quickly as possible.
investigating
Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones.
Scheduled Automation Tasks are not affected by this issue.
Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.
June 2026
Some applications are not available to users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms.
Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
investigating
Some users have reported that they cannot access applications they should have access to.
We are currently investigating the issue. We will share an update as soon as we have more information.
HelloID 2026.06 update postponed
Source not attested
Last archived state: resolved
View archived record details
identified
The HelloID 2026.06 release is now scheduled for Wednesday, June 10 at 20:00 CEST.
A separate maintenance window will be announced for this release. The status and progress of the release will be communicated through this maintenance window.
investigating
During the HelloID release process, we identified an issue related to Access Management. As a result, we are required to postpone the 2026.06 release for WE until further notice.
This issue does not affect the current operation of the platform.
JWKS document error using OpenID Connect applications.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified, and a fix is scheduled to be implemented.
To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable.
This downtime will not affect any scheduled processes or planned executions during this period.
We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
investigating
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.”
We are investigating the issue and will provide an update as soon as more information is available.
April 2026
AD login HelloID not working
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
At this moment, we're experiencing issues with AD login to HelloID.
We're investigating the issue.
Evaluations / Enforcements not processed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement.
We're investigating the issue.
'Enable-RemoteMailbox' is not recognized
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented within the newest HelloID agent version.
Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied.
We will continue to monitor the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized".
We're investigating the issue
HelloID Performance issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
