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Grain Outage History

Uptime record, past incidents, and downtime history for Grain.

Checking current status...
72.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 88.9% 9 1
June 2026 33.3% 30 20
May 2026 87.1% 31 4
April 2026 100% 21 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Transcript Partner Outage
minor

Started: Jun 25, 6:01 PM

identified
Our transcript partner experienced an outage causing some captures to fail to generate a transcript. The team is actively working to reprocess all impacted captures.
Jun 25, 6:01 PM
App outage

Started: Jun 23, 4:15 PM

monitoring
The team identified a crashing bug during a deployment, a hot fix was applied and the application is once again loading. The team is monitoring for further issues.
Jun 23, 4:15 PM
Stuck local captures
major

Started: Jun 11, 11:12 PM

investigating
Some local captures are stuck in a processing state. The team is investigating the root cause but believe that all data will be fully recoverable.
Jun 11, 11:12 PM
Bot failures
major

Started: Jun 11, 3:18 PM

monitoring
At the half hour, the team observed minimal delays in scheduled bot and no ad-hoc failures. We are in communication with the upstream provider about any further potential issues.
Jun 11, 3:40 PM
investigating
An outage with an upstream provider is causing instability for bots including delays in scheduled bots joining and ad-hoc bot failures. The team is investigating potential mitigations.
Jun 11, 3:18 PM
Bot Recording Failures
major

Started: Jun 2, 3:20 PM

monitoring
The outage has subsided. The team has identified a set of recordings currently stuck in processing state that require manual recovery and will be working to recover them as quickly as possible.
Jun 2, 6:29 PM
investigating
Upstream provider is experiencing an outage causing out instability in our bot recorders including delayed joined times and recording failures. The team is investigating the scope and any potential mitigations.
Jun 2, 3:20 PM
May 2026
Recording Processing Issues
minor

Started: May 13, 5:55 PM

investigating
Most recordings impacted by the issue have successfully recovered, a small set are still pending further investigation. The recorder has returned to full functionality.
May 14, 4:26 PM
investigating
An issue with an upstream provider is causing some bot recordings to be stuck processing. We are working with the upstream provider to uncover the root cause an to recover the recordings.
May 13, 5:55 PM
Platform instabilitiy
minor

Started: May 13, 4:47 PM

monitoring
The team has deployed a fix and the database load is now back to normal. We are monitoring for any further issues.
May 13, 5:48 PM
investigating
Platform is experiencing stability due to increased database load. The team is investigating and looking for mitigations.
May 13, 4:47 PM
March 2026
Failure to start recordings
critical

Started: Mar 24, 3:32 PM

monitoring
The team rolled back to the backup region due to continued higher than normal error rates.
Mar 24, 6:31 PM
monitoring
We've moved back to the main region and we're seeing new bots successfully be launched. Some issues are lingering around double scheduled bots and we are making adjustments to clean those up.
Mar 24, 5:46 PM
investigating
We are seeing signs that the main region is coming back online. Local captures should start capturing correctly.
Mar 24, 5:02 PM
investigating
The team has moved to a new region for the upstream provider and new bot recordings are starting to succeed.
Mar 24, 3:40 PM
investigating
An outage with an upstream provider is causing failures for new recordings (both bot and local capture). The team is investigating potential mitigations.
Mar 24, 3:32 PM
Platform Instability
minor

Started: Mar 23, 3:08 PM

monitoring
The mitigation has prevented further instability but the team is still investigating the root cause of the issue. The issue caused intermittent and cascading excess memory pressure on the application nodes.
Mar 24, 5:08 PM
investigating
The team has rolled out mitigations and we're not longer seeing node failures. However we are still investigating the root cause of the issue.
Mar 23, 3:53 PM
investigating
The platform is currently experiencing instability, the team is deploying upgraded infrastructure and investigating the root cause.
Mar 23, 3:08 PM
January 2026
Transcription Provider Outage
major

Started: Jan 29, 6:10 PM

monitoring
Our upstream provider appears to be successfully processing requests. The team will continue to monitor for further issues and will trigger reprocessing for recoverable jobs.
Jan 29, 6:34 PM
investigating
Out main transcription provider is currently experiencing an outage that is causing issues across Grain features such as transcribing uploads, transcribing recorder, and local captures. We are investigating potential mitigations..
Jan 29, 6:10 PM
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