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94.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The team is manually reprocessing all dangling completed recordings as they become available. All new recordings are processing correctly.
monitoring
The team has deployed a rollback and webhooks are correctly process. The team is determining if any recording process needs manual intervention.
investigating
The team is actively rolling back a failed update for its webhook consumers. Webhooks are currently failing to process leading to UI to fail to update for bots and recording processing. No data loss has occurred.
Our primary transcription provider is experiencing an outage, the team is monitoring for impact and any required recovery.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Transcript Partner Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our transcript partner experienced an outage causing some captures to fail to generate a transcript. The team is actively working to reprocess all impacted captures.
App outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
The team identified a crashing bug during a deployment, a hot fix was applied and the application is once again loading. The team is monitoring for further issues.
Stuck local captures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Some local captures are stuck in a processing state. The team is investigating the root cause but believe that all data will be fully recoverable.
Bot failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
At the half hour, the team observed minimal delays in scheduled bot and no ad-hoc failures. We are in communication with the upstream provider about any further potential issues.
investigating
An outage with an upstream provider is causing instability for bots including delays in scheduled bots joining and ad-hoc bot failures. The team is investigating potential mitigations.
Bot Recording Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The outage has subsided. The team has identified a set of recordings currently stuck in processing state that require manual recovery and will be working to recover them as quickly as possible.
investigating
Upstream provider is experiencing an outage causing out instability in our bot recorders including delayed joined times and recording failures. The team is investigating the scope and any potential mitigations.
May 2026
Recording Processing Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Most recordings impacted by the issue have successfully recovered, a small set are still pending further investigation. The recorder has returned to full functionality.
investigating
An issue with an upstream provider is causing some bot recordings to be stuck processing. We are working with the upstream provider to uncover the root cause an to recover the recordings.
Platform instabilitiy
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The team has deployed a fix and the database load is now back to normal. We are monitoring for any further issues.
investigating
Platform is experiencing stability due to increased database load. The team is investigating and looking for mitigations.
March 2026
Failure to start recordings
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The team rolled back to the backup region due to continued higher than normal error rates.
monitoring
We've moved back to the main region and we're seeing new bots successfully be launched. Some issues are lingering around double scheduled bots and we are making adjustments to clean those up.
investigating
We are seeing signs that the main region is coming back online. Local captures should start capturing correctly.
investigating
The team has moved to a new region for the upstream provider and new bot recordings are starting to succeed.
investigating
An outage with an upstream provider is causing failures for new recordings (both bot and local capture). The team is investigating potential mitigations.
Platform Instability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The mitigation has prevented further instability but the team is still investigating the root cause of the issue. The issue caused intermittent and cascading excess memory pressure on the application nodes.
investigating
The team has rolled out mitigations and we're not longer seeing node failures. However we are still investigating the root cause of the issue.
investigating
The platform is currently experiencing instability, the team is deploying upgraded infrastructure and investigating the root cause.
January 2026
Transcription Provider Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our upstream provider appears to be successfully processing requests. The team will continue to monitor for further issues and will trigger reprocessing for recoverable jobs.
investigating
Out main transcription provider is currently experiencing an outage that is causing issues across Grain features such as transcribing uploads, transcribing recorder, and local captures. We are investigating potential mitigations..
