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40%of 30 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
41.7%
24
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our team has implemented a fix regarding issues loading the Product Catalog. We will continue to monitor the situation for the time being.
identified
Our team determined the cause of the issue and a fix will be released imminently. The Product Catalog was negatively impacted by API issues directly from Quickbooks.
investigating
We are continuing to investigate this issue.
investigating
Our team are currently investigating reports of timeout errors when loading the Product Catalog via the Manager Dashboard.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Connection Issues between POS and CFD
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are continuing to monitor the behavior.
identified
Our team has identified the source of the issue and have implemented a fix to rectify the behavior
investigating
We are currently investigating reports of issues loading and processing payments between POS and CFD
Latency Impacting POS and Payment Terminals
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and will continue monitoring the results.
identified
App latency issue has been identified. Our team has implemented more resources to bolster performance.
investigating
We are investigating reports of degraded performance impacting POS and Payment Terminals
Manager Dashboard Page Loading
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is actively investigating reports of intermittent page loading issues in the GoTab Manager Dashboard.
Error Updating Fields within Manager Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix for the reported behavior. We are continuing to monitor the situation.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports of errors when updating fields(menus, schedules, stations, etc) from the Manager Dashboard
Persistent Offline Banner Messages
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating reports of persistent offline banner and "updating" messages impacting the POS
June 2026
Orders Not Displayed on KDS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix for some KDS not displaying orders and continue to monitor as we see a return to normal activity.
investigating
Our team is continuing to investigate. In the meantime, there are two potential solutions.
1. If you have a KDS receiving orders, toggle on all stations and operate singularly from the KDS that is receiving orders.
2. On a laptop or tablet where logged into the GoTab manager dashboard. Open a new tab and go to gotab.io/kds and view all stations and utilize that as your temporary KDS orders if are populating.
investigating
We are continuing to investigate some KDS not receiving orders.
investigating
Our team is actively investigating reports of some KDS failing to display orders. Reactivating the display is effective for most in the interim while our team investigates.
Payment Failures Impacting Card Readers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are continuing to monitor the situation.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS
May 2026
Platform Latency
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation.
For real-time updates, please visit status.gotab.io.
investigating
We are currently investigating reported latency issues impacting POS and KDS displays.
April 2026
Platform Latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.
