New Multi-region uptime checks and custom-domain status pages

GetFeedback Outage History

Daily provider-status observations and published incident history for GetFeedback.

Operational

GetFeedback is operational. Verified . Official provider source.

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100% of 81 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 100% 29 0
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Urgent preventive security maintenance
major Observed active window 7h 23m

View incident details and source

Started:

GetFeedback API GetFeedback Digital (formerly Usabilla) for Websites GetFeedback Digital (formerly Usabilla) for Apps GetFeedback Digital (formerly Usabilla) For Email GetFeedback Workspaces
monitoring
GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We'll keep watching closely.
investigating
We are continuing to investigate this issue.
investigating
We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance. Please note that there is no evidence of a security breach or compromise to our systems. We are proactively taking these measures as a preemptive measure to ensure full protection of our infrastructure and customer data. Our engineering and security teams are actively applying the necessary updates and testing the service. We expect to bring GetFeedback back online as soon as maintenance is complete. Thank you for your patience and understanding.

Legacy Incident Archive

1 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Customers are unable to contact support through our Help Center chatbot
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
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