Current answer
GetFeedback experienced a major incident: Urgent preventive security maintenance. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
GetFeedback API
GetFeedback Digital (formerly Usabilla) for Websites
GetFeedback Digital (formerly Usabilla) for Apps
GetFeedback Digital (formerly Usabilla) For Email
GetFeedback Workspaces
Incident Timeline
Monitoring
GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We'll keep watching closely.
Oct 21, 2026 at 11:10 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 21, 2026 at 3:56 PM UTC
Investigating
We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance. Please note that there is no evidence of a security breach or compromise to our systems. We are proactively taking these measures as a preemptive measure to ensure full protection of our infrastructure and customer data. Our engineering and security teams are actively applying the necessary updates and testing the service. We expect to bring GetFeedback back online as soon as maintenance is complete. Thank you for your patience and understanding.
Oct 21, 2026 at 3:56 PM UTC
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