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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Uploading a file in Gem is currently failing with an error. This affects:
- Submitting a job board application with a cover letter or file attachment
- Uploading attachments to a candidate profile or an application
- Attaching files to sequences and emails
- Submitting take-home assessments
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Workday data sync and webhook disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The underlying issue has been resolved and Workday syncs are now running successfully again. Both full and partial syncs have resumed across affected accounts.
We're now waiting for these syncs to finish processing so your recruiting data is fully up to date. Until they complete, you may still see some metrics that haven't refreshed yet — this is expected and will resolve on its own as the syncs catch up.
We'll post a final update once all data is current.
identified
We're aware of an issue affecting data syncs and webhooks for teams using the Workday integration.
Since June 16, 2026, some pipeline metrics have not updated as expected, which may appear as missing or out-of-date recruiting data in affected accounts.
We've identified the root cause and are deploying a fix. No data has been permanently lost.
Once the fix is in place, we'll rebuild the affected metrics from your source data and reporting will return to normal.
We'll post another update ...
Unable to send offer e-signature requests
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of an issue with sending e-signature (offer) requests through Gem. This is caused by a Docusign outage that is currently being worked on. Please check for updates on Docusign's status page and try again after the issue is resolved: https://health.docusign.com/
We will continue to monitor the situation and share updates here.
May 2026
Sequence Sending Failures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting some users' ability to send sequences. Users may see an error message stating "Your changes were not saved because this sequence was edited elsewhere."
Our engineering team is actively working to resolve this. We will provide an update as soon as possible.