Gem Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
June 2026	48.1%	27	14
May 2026	96.8%	31	1
April 2026	100%	30	0
March 2026	100%	3	0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026

Workday data sync and webhook disruptions

minor

Started: Jun 18, 3:53 PM

monitoring

The underlying issue has been resolved and Workday syncs are now running successfully again. Both full and partial syncs have resumed across affected accounts. We're now waiting for these syncs to finish processing so your recruiting data is fully up to date. Until they complete, you may still see some metrics that haven't refreshed yet — this is expected and will resolve on its own as the syncs catch up. We'll post a final update once all data is current.

Jun 19, 11:39 AM

identified

We're aware of an issue affecting data syncs and webhooks for teams using the Workday integration. Since June 16, 2026, some pipeline metrics have not updated as expected, which may appear as missing or out-of-date recruiting data in affected accounts. We've identified the root cause and are deploying a fix. No data has been permanently lost. Once the fix is in place, we'll rebuild the affected metrics from your source data and reporting will return to normal. We'll post another update ...

Jun 18, 3:53 PM

Unable to send offer e-signature requests

minor

Started: Jun 11, 8:44 PM

identified

We are aware of an issue with sending e-signature (offer) requests through Gem. This is caused by a Docusign outage that is currently being worked on. Please check for updates on Docusign's status page and try again after the issue is resolved: https://health.docusign.com/ We will continue to monitor the situation and share updates here.

Jun 11, 8:44 PM

May 2026

Sequence Sending Failures

major

Started: May 15, 10:49 PM

investigating

We are currently investigating an issue affecting some users' ability to send sequences. Users may see an error message stating "Your changes were not saved because this sequence was edited elsewhere." Our engineering team is actively working to resolve this. We will provide an update as soon as possible.

May 15, 10:49 PM