Current answer
Gem experienced a major incident: File uploads and attachments are failing. ServiceAlert observed recovery on Aug 31, 2026.
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Incident Lifecycle
Affected Components
Gem Web Application
Incident Timeline
Identified
Uploading a file in Gem is currently failing with an error. This affects:
- Submitting a job board application with a cover letter or file attachment
- Uploading attachments to a candidate profile or an application
- Attaching files to sequences and emails
- Submitting take-home assessments
- Submitting a job board application with a cover letter or file attachment
- Uploading attachments to a candidate profile or an application
- Attaching files to sequences and emails
- Submitting take-home assessments
Aug 31, 2026 at 6:27 PM UTC
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