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94.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
CS - US1: Investigating delays in Rules and Participant Sync
Thank you for your patience. Our team is making progress on the delays affecting Rules and Participant Sync in Gainsight CS US1 and will share another update as the situation develops.
investigating
We are currently investigating delays affecting Rules and Participant Sync in Gainsight CS US1. Our team is actively looking into the issue and we will provide an update as more information becomes available.
Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating degraded performance affecting our US2 region. We will provide updates as more information becomes available.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Gainsight CS - US1 and US2 - Home Page not Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
All users are now able to log in. We will continue to monitor with the service provider.
identified
We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application.
Users who are already logged in into NXT version are not affected.
We are closely monitoring and will post updates as soon as they are available.
investigating
We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading.
We will update here as soon as we have more information.
May 2026
Gainsight CS - US1 - Product filtering incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages.
- Dashboard filters
- Home Page filters
- Report Filters
- Rules/Data Designer Task filters
- JO Query builder Tasks filter
Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to wo...
Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue.
monitoring
We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.
monitoring
We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)
Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.
US2 and EU are not affected.
April 2026
CS - US2 - Delays in Rules and Data Designer
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing.
We are closely monitoring as the queues catch up.
March 2026
Elevated error rates for Gainsight PX
Source not attested
Last archived state: resolved
View archived record details
identified
Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.
