Current answer
Gainsight experienced a minor incident: Rules Engine Failure for few Customers. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
US2 Rules Engine Queue
EU Rules Engine Queue
Incident Timeline
Monitoring
Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.
Sep 14, 2026 at 12:34 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 13, 2026 at 8:39 PM UTC
Investigating
We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.
Sep 13, 2026 at 7:32 PM UTC
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