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93.9%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
88.9%
27
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Delayed Session Data Availability for a Subset of NA1 Data Center Orgs
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix for an issue that caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the application. We are actively monitoring the results to ensure full stability.
Multiple Fullstory Services Unavailable (NA1 Data Center)
Data Capture - WebData Capture - Native MobileAPIFullstory Web ApplicationFullstory Web ApplicationWebhooks & AlertsAnywhere: WarehouseGuides and SurveysStoryAIWorkforce
monitoring
We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
investigating
We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce.
Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updat...
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Delays for Warehouse Customers in NA1 Data Center
minorSource not attested
Last archived state: resolved
View archived record details
Anywhere: Warehouse
monitoring
We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up.
Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
investigating
At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.
July 2026
Anywhere: Warehouse - Delayed data syncs in NA1 Data Center
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
To clarify the scope of this incident: Fullstory uses BigQuery internally to transform data for all Anywhere: Warehouse customers in the NA1 data center, regardless of the final destination type. As a result, this BigQuery degradation may have delayed the sync of a small number of tables for all Anywhere: Warehouse customers in NA1 — including BigQuery, Redshift, Databricks, and Snowflake destinations — not only customers syncing directly to BigQuery. We are continuing to monitor and will...
monitoring
We are aware of an issue with BigQuery that started around July 23, 2026 at 7:45 AM (ET) which is impacting Fullstory Anywhere: Warehouse connections utilising BigQuery.
We are closely monitoring the situation and will provide updates as they become available.
Google outage degrading some StoryAI features
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
June 2026
Guides & Surveys content delivery degraded
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Beginning at approximately 04:00 CEST (22:00 EDT Jun 10), end users on sites where Guides & Surveys is installed may have experienced guides, tours, surveys, and smart tips not displaying correctly, and interaction data was delayed. This only is impacting customers in our NA data center. This issue was caused by resource exhaustion in the service responsible for delivering and recording end-user activity, not in the FullStory application itself.
The FullStory app, Guides & Surveys editor, an...
Metric Alerts Firing Incorrectly
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected.
Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information.
We apologize for the disruption and appreciate your patience.
Delayed Session Processing - EU1 Data Center
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring an issue that began on June 6 at 10:00am ET causing data processing delays in our EU1 data center. New sessions are appearing normally, but analytics for recent sessions and data sent from Fullstory to connected warehouses may be delayed.
A fix has been implemented today and we are monitoring the system's recovery. We will provide another update as soon as possible.
