FullStory Outage History
Daily status observations, past incidents, and reported issue history for FullStory.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 96% | 25 | 1 |
| July 2026 | 90.3% | 31 | 3 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Delays for Warehouse Customers in NA1 Data Center
Started:
Anywhere: Warehouse
monitoring
We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up.
Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
investigating
At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.
July 2026
Anywhere: Warehouse - Delayed data syncs in NA1 Data Center
Started:
monitoring
To clarify the scope of this incident: Fullstory uses BigQuery internally to transform data for all Anywhere: Warehouse customers in the NA1 data center, regardless of the final destination type. As a result, this BigQuery degradation may have delayed the sync of a small number of tables for all Anywhere: Warehouse customers in NA1 — including BigQuery, Redshift, Databricks, and Snowflake destinations — not only customers syncing directly to BigQuery. We are continuing to monitor and will...
monitoring
We are aware of an issue with BigQuery that started around July 23, 2026 at 7:45 AM (ET) which is impacting Fullstory Anywhere: Warehouse connections utilising BigQuery.
We are closely monitoring the situation and will provide updates as they become available.
Google outage degrading some StoryAI features
Started:
investigating
The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
June 2026
Guides & Surveys content delivery degraded
Started:
monitoring
Beginning at approximately 04:00 CEST (22:00 EDT Jun 10), end users on sites where Guides & Surveys is installed may have experienced guides, tours, surveys, and smart tips not displaying correctly, and interaction data was delayed. This only is impacting customers in our NA data center. This issue was caused by resource exhaustion in the service responsible for delivering and recording end-user activity, not in the FullStory application itself.
The FullStory app, Guides & Surveys editor, an...
Metric Alerts Firing Incorrectly
Started:
investigating
We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected.
Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information.
We apologize for the disruption and appreciate your patience.
Delayed Session Processing - EU1 Data Center
Started:
monitoring
We are monitoring an issue that began on June 6 at 10:00am ET causing data processing delays in our EU1 data center. New sessions are appearing normally, but analytics for recent sessions and data sent from Fullstory to connected warehouses may be delayed.
A fix has been implemented today and we are monitoring the system's recovery. We will provide another update as soon as possible.