Multiple Fullstory Services Unavailable (NA1 Data Center)
View the provider incident record →Current answer
FullStory experienced a critical incident: Multiple Fullstory Services Unavailable (NA1 Data Center). ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Data Capture - Web
Data Capture - Native Mobile
API
Fullstory Web Application
Fullstory Web Application
Webhooks & Alerts
Anywhere: Warehouse
Guides and Surveys
StoryAI
Workforce
Incident Timeline
Monitoring
We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
Sep 1, 2026 at 4:32 PM UTC
Investigating
We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce.
Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updat...
Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updat...
Sep 1, 2026 at 3:19 PM UTC
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