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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Error rates for POI specific features have improved, but we are still actively investigating the root cause of the errors.
We will post another update in 20 minutes.
investigating
We are continuing to see elevated error rates across POI specific features of the Eleos Platform, and are still actively investigating the root cause of the errors.
We will post another update in 20 minutes.
investigating
We are continuing to see elevated error rates across POI specific features of the Eleos Platform, and are still actively investigating the root cause of the errors.
We will post another update in 20 minutes.
investigating
Beginning at 19:32 UTC the error rate for requesting points of interest data within the Eleos Platform increased making points of interest searches within the App's Trip Planner to fail, and POI API requests to not succeed.
No other aspects of the Eleos Platform are affected at this time.
We are current investigated this elevated error rate, and will post an update to this incident in the next 20 minutes.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Document delivery delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Document processing times are increased and documents are currently delayed by about 30 minutes. We've mitigated the underlying issue and we are nearly done processing the queue of delayed documents. We'll post another update when the remaining backlog is fully processed.
June 2026
Error Rates Elevated
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are now working on a fix to restore visibility of the driver's current location in historical trip snapshots. There was no data loss during the incident and new routes will continue to display the current location information. We will also continue to monitor the original mitigation.
monitoring
We applied a fix for the routing issue an have confirmed that routes are now generating. The mitigation has an impact to the display of the driver's current location in historical trip snapshots. We will follow up with additional details about this impact shortly.
identified
We are continuing to work on a mitigation for routing issues.
identified
We have identified the issue and are working with Senior Engineering to apply a mitigation. We expect to resolve the issue in an about an hour and will continue to provide updates.
investigating
We are continuing to investigate the issue. We are experiencing issues generating routes in the mobile app and will update as we learn more.
investigating
The error rate for certain Platform actions is elevated. We’re investigating the cause and impact and will provide details as soon as possible.
May 2026
Issues Logging Into App Manager
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a mitigation which seems to have resolved the login issues, if you continue to encounter problems logging into App Manager please reach out to support@eleostech.com.
investigating
We are currently investigating issues while logging into the App Manager, these issues started around 17:45 UTC. We apologize for this disruption and are working on a mitigation now.
Elevated POI Error Rates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor out of an abundance of caution, but will look to resolve the incident soon. We have been successfully running with expanded and sustained server capacity to mitigate any further issues. We are in active contact with our infrastructure provider to prevent a reoccurrence.
monitoring
Error rates have stabilized to normal operating levels for POI layers, but we're going to continue to monitor out of an abundance of caution. We are working with our infrastructure provider to ensure the needed server capacity remains available to us.
identified
We are working on shifting our POI layer workload to different infrastructure. Error rates are fluctuating for POI layers due to misbehaving server instances, but we're continuing to work towards a stable solution.
identified
We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. Server capacity has appeared to drop down again and we're working on an alternate mitigation.
Points of Interest (POI) Elevated Error Rates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates for POI layers are returning back to normal as more server capacity has become available. We will continue to monitor error rates out of an abundance of caution before resolving.
identified
Our systems for POI layers are experiencing issues acquiring the required server capacity. We're working on a mitigation now.
investigating
We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps.
April 2026
Delays in message delivery and notifications
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Message notifications are no longer delayed as of 18:32 UTC. Notifications were delayed between the period of 18:09 UTC and 18:31 UTC.
Upon further investigation, messages integrated to messaging services were not delayed. Only message notifications to drivers - including new messages and updating message counts on app icons were delayed during the incident period.
investigating
We are currently investigating possible delays in message notifications to drivers, and delays in integrating messages from drivers to messaging services.
We will provide an update in 20 minutes.
