Some customers in the UK may be seeing high error levels. We are investigating.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Phone Validation Service Degradation
minorSource not attested
Last archived state: resolved
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Phone ValidationExperian Phone Validation
monitoring
We observed elevated response times from a downstream provider at approximately 09:00 UTC. Performance has since improved, and we continue to actively monitor the situation.
July 2026
Address Validate REST v2 and EAV performance degradation (AUS)
majorSource not attested
Last archived state: resolved
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investigating
We are currently investigating this issue.
Address Validate REST v2 and EAV performance degradation (AUS)
minorSource not attested
Last archived state: resolved
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investigating
Some customers in Australia region may be experiencing elevated response times and error rates. We are investigating.
Address Validate REST v2 and EAV performance degradation (AUS)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some customers in Australia region may be experiencing elevated response times and error rates. We are investigating.
File transfer (STS) issues with Hosted Data Studio - Multi Tenant
majorSource not attested
Last archived state: resolved
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investigating
Some customers may be experiencing issues with file import/export. We are investigating as a priority.
Phone Validation Increased Response Times
minorSource not attested
Last archived state: resolved
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investigating
We are currently investigating this issue.
June 2026
High response times for EAV and AV (REST v2) in Australia region
majorSource not attested
Last archived state: resolved
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investigating
Some customers in Australia region may be seeing higher response times. Experian team is investigating.
UK phone number validations that include landline checks are timing out (error code 408)
minorSource not attested
Last archived state: resolved
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investigating
Customers trying to validate UK phone numbers might be experiencing slow responses or receiving timed-out results. The investigation is ongoing.
May 2026
Performance Degraded - Email Validate Batch
majorSource not attested
Last archived state: resolved
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investigating
We are currently investigating this issue.
Hosted Aperture Data Studio AU1 Slow Workflow Execution.
minorSource not attested
Last archived state: resolved
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monitoring
Performance has been restored and we are actively monitoring it.
investigating
We're currently experiencing slow workflow execution. We're currently working on identifying the cause and will update as soon as possible.
We apologize for any inconvenience caused.