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98.2%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Ecwid storefronts and control panels are unavailable
A fix has been deployed, and services are actively recovering across control panels and storefronts.
Our team is closely monitoring performance metrics to ensure systems remain stable.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the cause of the storefront and control panel loading issues and are currently applying a fix. Storefront performance and admin access are starting to recover.
We will continue to monitor the system closely to ensure stability across all accounts.
investigating
Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the CODE:400 MESSAGE:Bad Request.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc.) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at ec.support@lightspeedhq.com
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[Outage] Some storefronts may be slowed down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
One of our servers is having problems since August 7, 06:51 PM UTC. This causes low performance of some storefronts.
We are working on restoring the service. All your data and store settings will be intact.
We are sorry for this downtime. Next update in 20 minutes.
May 2026
New products / product updates are not displaying in Featured Products / categories in some stores
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.
identified
We are continuing to work on the fix right now.
identified
One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts.
This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones.
We are currently working on restoring the service. At the moment, there is no ETA available.
We are sorry for this disruption. The next update will be provided in 1 hour.
Ecwid storefronts and control panels are unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Ecwid storefronts and control panels are back to normal. We are continuing to monitor.
monitoring
A fix has been applied and we are monitoring the results.
investigating
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
investigating
We are continuing to investigate this issue and will provide further updates as they become available.
investigating
We are continuing to investigate the issue.
investigating
Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’...
