Current answer
Ecwid experienced a critical incident: Ecwid storefronts and control panels are unavailable. ServiceAlert observed recovery on Oct 9, 2026.
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Incident Lifecycle
Affected Components
Storefront
Admin
Incident Timeline
Monitoring
A fix has been deployed, and services are actively recovering across control panels and storefronts.
Our team is closely monitoring performance metrics to ensure systems remain stable.
Our team is closely monitoring performance metrics to ensure systems remain stable.
Oct 9, 2026 at 4:14 AM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 9, 2026 at 4:11 AM UTC
Identified
We have identified the cause of the storefront and control panel loading issues and are currently applying a fix. Storefront performance and admin access are starting to recover.
We will continue to monitor the system closely to ensure stability across all accounts.
We will continue to monitor the system closely to ensure stability across all accounts.
Oct 9, 2026 at 4:03 AM UTC
Investigating
Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the CODE:400 MESSAGE:Bad Request.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc.) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at ec.support@lightspeedhq.com
You may see the CODE:400 MESSAGE:Bad Request.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc.) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at ec.support@lightspeedhq.com
Oct 9, 2026 at 3:33 AM UTC
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