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DonorPerfect Outage History

Daily provider-status observations and published incident history for DonorPerfect.

Operational

DonorPerfect is operational. Verified . Official provider source.

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81.3% of 32 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 76.9% 26 6

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Intermittent Errors When Navigating and Completing Tasks in DonorPerfect
minor Observed active window 2h 9m

View incident details and source

Started:

DonorPerfect
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Intermittent Errors When Navigating and Completing Tasks in DonorPerfect
minor Observed active window 5h 1m

View incident details and source

Started:

DonorPerfect
monitoring
A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Errors running reports and navigating within DonorPerfect
minor Observed active window 4h 49m

View incident details and source

Started:

DonorPerfect
monitoring
A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Errors Logging in & Navigating within DonorPerfect
minor Observed active window 4h 56m

View incident details and source

Started:

DonorPerfect
investigating
We are continuing to investigate intermittent errors affecting both login and navigation within DonorPerfect. We understand this issue has been impacting users throughout the morning and sincerely apologize for the ongoing inconvenience. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available.
investigating
We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
Errors navigating within DonorPerfect
minor Observed active window 2h 42m

View incident details and source

Started:

DonorPerfect
monitoring
A fix has been implemented to address the errors appearing while searching for records and navigating DonorPerfect. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
Intermittent issues with searching in DonorPerfect Community
minor Observed active window 2h 14m

View incident details and source

Started:

DonorPerfect Community
investigating
We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.

Legacy Incident Archive

11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Security Check Failing
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconven...
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