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81.3%of 32 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Intermittent Errors When Navigating and Completing Tasks in DonorPerfect
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Intermittent Errors When Navigating and Completing Tasks in DonorPerfect
A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Errors running reports and navigating within DonorPerfect
A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Errors Logging in & Navigating within DonorPerfect
We are continuing to investigate intermittent errors affecting both login and navigation within DonorPerfect. We understand this issue has been impacting users throughout the morning and sincerely apologize for the ongoing inconvenience.
Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available.
investigating
We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
A fix has been implemented to address the errors appearing while searching for records and navigating DonorPerfect. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
Intermittent issues with searching in DonorPerfect Community
We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page.
We apologize for the inconvenience and will provide additional updates as more information becomes available.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Slowness Navigating within DonorPerfect
minorSource not attested
Last archived state: resolved
View archived record details
DonorPerfect
monitoring
Our Development Team has implemented a fix to address the issue that was causing slowness in DonorPerfect. We are continuing to monitor response times and overall performance and will provide updates here as needed. Thank you for your patience.
investigating
We are investigating an issue causing slowness in DonorPerfect. We apologize for this inconvenience and we are working hard to resolve the issue as quickly as possible.
Intermittent Errors Accessing DonorPerfect
majorSource not attested
Last archived state: resolved
View archived record details
DonorPerfect
investigating
We are continuing to investigate reports of slowness throughout DonorPerfect, as well as extended loading times and spinning when attempting to log in. We apologize for the inconvenience and appreciate your patience as our team works to identify the root cause and resolve the issue as quickly as possible.
investigating
We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.
July 2026
Delay in report exports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved.
identified
We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected.
We apologize for the inconvenience and will continue to provide updates on this status page as they become available.
identified
We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance.
For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may furth...
Givecloud connection timing out
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.
investigating
We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.
June 2026
DonorPerfect Dashboards and Easy Reports Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.
investigating
We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.
May 2026
Errors exporting reports
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature.
Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.
Intermittent Payment Processing Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.
identified
Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.
Intermittent Slowness and Errors in DonorPerfect
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.
Intermittent Security Check Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
investigating
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational.
If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be...
April 2026
Security Check Failing
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
investigating
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be p...
