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71.2%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
88.5%
26
3
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
DonorPerfectDonorPerfect Classic Online FormsDonorPerfect Drag & Drop Online FormsGivecloudDPMobile App & XML APISafeSave Payments GatewayDonorPerfect CommunityReadySetAuction
identified
<b>Progress and SafeSave Gateway Login Update</b>
Our technical and cybersecurity teams have made <b>significant progress preparing DonorPerfect to return to service.</b> We are continuing to work around the clock, completing the necessary steps and security validations to ensure a safe and reliable restoration.
While DonorPerfect remains unavailable and we do not yet have a confirmed restoration timeframe, we are encouraged by the progress being made and remain fully focused on restoring access as quickly and safely as possible.
<b>SafeSave Payments Gateway Login Update</b>
As part of our ongoing security and restoration efforts, we are consolidating our websites and login pages under a smaller number of trusted domains. This includes relocating the SafeSave Payments Gateway login page.
While we finalize the updated login address, <b>SafeSave Gateway users can continue accessing their accounts directly at <a href="https://secure.nmi.com/">https://secure.nmi.com/</a>.</b> We will share the new SafeSave login address once it is available.
Thank you for your continued patience and understanding.
<b>Resources:</b>
• <a href="https://softerware.my.site.com/dpcommunity/s/article/Security-Updates">Security Updates FAQ</a>
• <a href="https://www.donorperfect.com/video/a-message-from-our-president/">Message from Our President</a>
identified
<b>Progress Update</b>
As we head into the weekend, we want to assure you that <b>restoring access to DonorPerfect remains our highest priority.</b> Our technical and cybersecurity teams will continue working around the clock, including throughout the weekend, to restore services as safely and quickly as possible.
There are no changes to service availability since our last update, and we do not yet have a confirmed timeframe for full restoration. We will continue sharing updates as progress is made.
We recognize the significant impact this extended interruption is having on your organizations, particularly during this important fundraising season. We sincerely apologize and thank you for your continued patience and understanding.
<b>Resources:</b>
• <a href="https://softerware.my.site.com/dpcommunity/s/article/Security-Updates">Security Updates FAQ</a>
• <a href="https://www.donorperfect.com/video/a-message-from-our-president/">Message from Our President</a>
identified
<h3>Update and Message from Our President</h3>
Our teams continue working toward the safe restoration of DonorPerfect and related services. While there are no changes to service availability since our last update, we continue to closely monitor restored services, including Classic Online Forms donation processing, which remains stable and is functioning as expected.
<b>Current Service Availability:</b>
• DonorPerfect: The application remains unavailable and our top priority.
• Classic Online Forms: Donation forms are accepting and processing donations. Crowdfunding forms are unavailable and form administration remains unavailable until DonorPerfect is online.
• Drag-and-Drop Online Forms: Donation forms are accepting and processing donations. Form administration remains unavailable until DonorPerfect is online.
• Givecloud: Accepting and processing donations.
• DPMobile App and API: Unavailable. Integrations dependent on the DonorPerfect API remain impacted.
• SafeSave Payments Gateway: Fully operational.
• ReadySetAuction: Fully operational. Transfers into DonorPerfect remain unavailable.
<b>A Message from Our President</b>
Our president, Lauren Sheehan, has shared a personal message with our customers regarding the ongoing service interruption.
<a href="https://www.donorperfect.com/video/a-message-from-our-president/">Watch the Message from Our President</a>
Our technical and cybersecurity teams remain focused on safely restoring the remaining services. While we do not yet have a confirmed timeframe for full restoration, we will continue sharing updates as progress is made.
We sincerely apologize for the ongoing disruption to your organization's important work and thank you for your continued patience and understanding.
identified
<b>Classic Online Forms – Monitoring Update </b>
Since restoring Classic Online Forms donation processing, our team has been closely monitoring performance, and everything continues to operate as expected. Donation forms are accepting and processing gifts successfully.
We will continue monitoring to ensure services remain stable as we work toward restoring the remaining DonorPerfect functionality.
Thank you for your continued patience and understanding.
identified
<h3>Service Restoration Progress and New Security FAQ</h3>
We're pleased to share that <b>Classic Online Forms donation forms have been restored and are once again accepting and processing donations</b>. This is an important milestone in our ongoing efforts to restore DonorPerfect services. Classic Online Forms Crowdfunding forms remain unavailable.
<b>Current Service Availability:</b>
• <b>DonorPerfect:</b> Unavailable
• <b>Classic Online Forms:</b> Donation forms are restored and are processing donations. Crowdfunding Forms remain unavailable.
•<b> Drag-and-Drop Online Forms:</b> Operational and processing donations. Transfers into DonorPerfect remain paused.
• <b>Givecloud:</b> Operational and processing donations. Transfers into DonorPerfect remain paused.
• <b>ReadySetAuction:</b> Operational. Transfers into DonorPerfect remain unavailable.
• <b>DonorPerfect API and dependent integrations:</b> Unavailable.
• <b>SafeSave Payments Gateway:</b> Operational.
<b>New Resource: Cybersecurity Incident FAQ </b>
We've published a <a href="https://softerware.my.site.com/dpcommunity/s/article/Security-Updates">Security Updates FAQ</a> addressing common questions about the incident, our investigation, customer information, and service restoration. We'll continue updating this resource as additional information becomes available.
Our teams remain focused on restoring the remaining services safely. While we don't yet have a confirmed timeframe for full restoration, we'll continue sharing progress as milestones are reached.
Thank you for your continued patience and understanding.
identified
<h3>Update on Service Restoration Progress</h3>
We have some encouraging progress to share as our teams continue working to restore DonorPerfect services.
<b>Product Websites Restored:</b> Please note that the DonorPerfect application itself remains temporarily unavailable. The DonorPerfect (donorperfect.com) and SafeSave Payments (safesavepayments.com) public websites have been restored and are accessible once again. Work continues on restoring our remaining public websites.
<b>Monthly Giving Continues:</b> DonorPerfect's Automatic Monthly Giving service continues to operate during this interruption, and scheduled recurring donations are being processed.
<b>Givecloud and Drag-and-Drop Forms:</b> Both services remain operational and continue accepting and processing online donations. The transfer of these donations into DonorPerfect is temporarily paused and will resume when the necessary services are restored.
<b>Classic Online Forms:</b> Restoring Classic Online Forms remains a top priority due to its direct impact on online fundraising. Our technical teams have made significant progress, and we are nearing restoration of this service. We will provide another update as soon as it is confirmed operational.
Our cybersecurity investigation and restoration efforts continue, with each service undergoing the necessary security checks before being brought back online.
We recognize how important these services are to your organization, especially during this busy fundraising season. Thank you for your continued patience as we work to safely restore full service.
identified
We want to provide an update on the ongoing interruption to DonorPerfect and related services.
DonorPerfect remains temporarily offline for all customers while our teams continue addressing identified security concerns. This decision is part of an ongoing cybersecurity investigation and our efforts to implement and verify additional security safeguards before restoring access.
Our teams are actively working on multiple aspects of the restoration, including the DonorPerfect application, reporting services, and integrations. Each service must undergo appropriate security verification before it can safely return online.
Classic Online Forms has been prioritized as the first application to be restored since it is donor facing.
<b>Current service availability:</b><br>
• <b>DonorPerfect</b>: Unavailable
• <b>Classic Online Forms</b>: Unavailable and unable to process donations
• <b>Drag-and-Drop Online Forms</b>: Continuing to process donations; gifts will not transfer into DonorPerfect until DonorPerfect is online.
• <b>Givecloud</b>: Continuing to process donations; transfers into DonorPerfect are paused until DonorPerfect is online and connections restored.
• <b>ReadySetAuction</b>: Operational; transfers into DonorPerfect are unavailable until DonorPerfect is online and connections restored.
• <b>DonorPerfect API and dependent integrations</b>: Unavailable
Our cybersecurity investigation is also continuing to determine the full scope of the unauthorized activity, including what customer information may have been affected. That assessment is not yet complete, and we are not in a position to provide conclusions about individual organizations.
We recognize the significant impact this interruption is having on your fundraising activities and daily operations. While we do not yet have a confirmed restoration timeframe, our teams remain focused on bringing services back online safely and reliably.
We sincerely apologize for the disruption and appreciate your continued patience.
identified
Out of an abundance of caution, we have made the decision to temporarily take DonorPerfect offline while our team continues its investigation.
During this time, DonorPerfect Classic Online Forms will also be unavailable and be unable to process payments. However, Drag-and-Drop Online Forms and Givecloud will continue to process payments without interruption.
Protecting the security of our customers’ data remains our highest priority. We sincerely apologize for the disruption and understand the impact this may have on your organization.
We will continue to provide updates here as more information becomes available. Thank you for your patience and understanding.
identified
We continue to make progress toward safely restoring DonorPerfect’s primary reporting engine. Our Development and Infrastructure teams remain focused on bringing reporting functionality back online as securely and reliably as possible.
Our API service also remains temporarily unavailable while we complete additional security work. A dedicated team is actively working to restore these connections, with Givecloud and ReadySetAuction among our highest priorities.
While the API is unavailable, services and integrations that rely on it will remain unable to connect to or exchange data with DonorPerfect. This includes Givecloud, ReadySetAuction, DP Mobile, DP Address Updater, DonorSearch, and other integrated services.
Importantly, several services continue to function normally:
- Constant Contact and QuickBooks Online remain operational.
- Drag & Drop Online Forms and Classic Online Forms continue to accept and process donations without interruption or delays.
- Givecloud continues to accept and process donations normally. However, the transfer of those donations into DonorPerfect will be delayed until the API connection is restored.
- ReadySetAuction continues to function normally, but data transfers into DonorPerfect will remain unavailable until the connection is restored.
We understand how disruptive these interruptions have been, especially during such an important time for year-end fundraising and reporting. While we do not yet have a confirmed restoration timeframe, our teams are making progress and remain committed to restoring these services as safely and quickly as possible.
We sincerely apologize for the continued inconvenience and appreciate your patience and understanding. We will continue to provide updates here as our work progresses.
identified
We continue to make progress toward safely restoring DonorPerfect's primary reporting engine. Our Development and Infrastructure teams remain focused on bringing reporting functionality back online as securely and reliably as possible.
While the API is offline, services and integrations that depend on it will remain unable to connect to DonorPerfect including:
• Givecloud
• ReadySetAuction
• DP Mobile
• DP Address Updater
• DonorSearch
• Other integrations
Importantly, the following integrations continue to function normally:
• Constant Contact
• QuickBooks Online
• Drag-n-Drop Forms
• Classic Forms
We understand how disruptive these interruptions have been, especially during such an important time for year-end fundraising and reporting. While we do not yet have a confirmed restoration timeframe, our teams are making progress and remain committed to restoring these services as safely and quickly as possible.
We sincerely apologize for the continued inconvenience and appreciate your patience and understanding. We will continue to provide updates here as our work progresses.
identified
We are continuing to work on a fix for this issue.
identified
As part of our ongoing efforts to address identified security concerns, we have temporarily taken the DonorPerfect API service offline.
During this time, integrations and services that rely on the API will be unable to connect to or exchange information with DonorPerfect. This includes connections with Givecloud, DP Address Updater, DonorSearch, DPMobile, and other integrated services.
Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to accept and process donations without interruption. However, downloads of donation data into DonorPerfect and the syncing of information between connected services will be delayed while the API is unavailable. These delays do not impact the ability to collect donations.
Our Development and Infrastructure teams are actively working to implement and verify additional security safeguards before restoring API access. While we do not yet have an estimated time for restoration, safely restoring these connections remains our priority.
We recognize the disruption this creates for organizations that depend on these integrations and sincerely apologize for the inconvenience. We will continue to provide regular updates to keep you informed.
identified
We are continuing to work on a fix for this issue.
identified
As part of our ongoing efforts to address identified security concerns, we have temporarily taken the DonorPerfect API service offline.
During this time, integrations and services that rely on the API will be unable to connect to or exchange information with DonorPerfect. This includes connections with Constant Contact, Givecloud, DonorSearch, Quickbooks, DP Mobile, and other integrated services.
Our Development and Infrastructure teams are actively working to implement and verify additional security safeguards before restoring API access. While we do not yet have an estimated time for restoration, safely restoring these connections is our priority.
We recognize the disruption this creates for organizations that depend on these integrations and sincerely apologize for the inconvenience. We will continue to provide regular updates to keep you informed.
identified
We want to provide more information about the ongoing interruption to DonorPerfect's reporting services.
Following the restoration of reporting last week, we identified security threats targeting the technology that powers these features. In response, we have taken our primary reporting engine offline while our Development and Infrastructure teams strengthen its security and complete additional testing.
We recognize how disruptive this extended outage has been, especially as organizations are preparing for year-end fundraising and reporting. While restoring service is an urgent priority, we also need to ensure that we can do so safely and reliably. We do not want to bring reporting back online before the necessary security safeguards are in place.
We will continue to provide updates as our work progresses.
In the meantime, you can still generate reports using Reports > Report Center > Listings > Export to File. Other reporting options may also be available, as outlined in our Key Reports in DonorPerfect article:
https://softerware.my.site.com/dpcommunity/s/article/Key-Reports-in-DonorPerfect
Our Support team is available to help you explore alternatives for your immediate reporting needs.
We sincerely apologize for the continued disruption. Our teams are working around the clock to restore reporting functionality while protecting the security and reliability of DonorPerfect.
investigating
We are continuing to experience issues with certain DonorPerfect reports and dashboards not loading as expected. Although we previously implemented a fix, the issue has persisted, and our Development Team is continuing to investigate and work toward a resolution.
In the meantime, you can still run reports by navigating to Reports > Report Center > Listings > Export to File.
We sincerely apologize for the continued disruption and the impact this may have on your organization. We understand how important access to these features is and appreciate your continued patience.
We will provide updates here as more information becomes available.
monitoring
Our Development team has deployed a fix to address the reporting performance issues, and we are already seeing significant improvements in report processing times.
Reports and dashboards are now running and loading much faster. We will continue to monitor performance to ensure services continue to operate as expected.
We appreciate your continued patience and understanding as we work to ensure reporting services remain stable.
identified
We have identified the increase in traffic to our reporting services following several days of unavailability as a contributing factor to the slower performance.
Reports are processing and completing, but may take longer than normal. Our Development team is closely monitoring reporting services for errors and actively working on optimizations to improve performance and reduce processing times.
We appreciate your continued patience as we work to restore normal performance. We will continue to provide updates here as more information becomes available.
investigating
We are currently investigating an issue causing reports and dashboards in DonorPerfect to load slowly or occasionally produce errors. While most reports are completing successfully, they may take longer than expected to generate.
Our Development team is actively investigating the cause and working to restore normal performance. We apologize for the inconvenience and will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of errors when attempting to log in to Givecloud Express or access Givecloud donation forms.
Our team is actively working to identify the cause and restore normal functionality as quickly as possible.
We apologize for the inconvenience and will provide updates here as more information becomes available.
We are pleased to share that reporting services have been restored in DonorPerfect. Access to reports, dashboards, and scheduled reporting services is now available, and functionality has returned to normal.
Our team will continue to closely monitor these services to ensure everything remains stable and functioning as expected.
We sincerely apologize for the disruption this issue has caused and greatly appreciate your patience and understanding while our Development team worked to restore these services.
identified
Thank you for your continued patience as we work to resolve the ongoing reporting issues. Our Development team is working around the clock to restore full reporting functionality as quickly as possible.
We sincerely apologize for the disruption this has caused. While we don't have new information to share at this time, please know that resolving this issue remains a top priority. We will continue to provide updates as more information becomes available.
In the meantime, reports using Export to File can still be generated. You can get there by going to Reports → Report Center → Listings → Export to File. Our support team is standing by if you need assistance finding alternative report solutions.
identified
We are continuing to investigate the issue affecting reports in DonorPerfect, including scheduled reports and dashboards.
Resolving this issue remains a top priority for our development team, and they are dedicating their full attention to implementing a resolution as quickly as possible. While we do not have an estimated time for resolution to share at this time, please be assured that our team remains actively engaged and is committed to restoring full functionality.
In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. And feel free to reach out to our support team for assistance finding alternative report solutions.
We understand how important reliable reporting is to your organization's daily operations, and we sincerely apologize for the ongoing disruption. We greatly appreciate your continued patience and understanding as we work through this issue and will provide additional updates as more information becomes available.
investigating
We are continuing to investigate the issue affecting reports in DonorPerfect. This issue also impacts scheduled reports and dashboards. Our team is actively working toward a resolution.
In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File.
We apologize for the continued inconvenience and appreciate your patience. We will provide additional updates as they become available.
investigating
We are currently investigating an issue affecting reports in DonorPerfect. Users may experience errors or be unable to generate reports at this time. Our team is actively working to resolve this issue.
In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File.
We apologize for the inconvenience and will provide updates here as more information becomes available. Thank you for your patience and understanding.
Our reporting services have been restored, and the affected reporting features should now be functioning normally. We are actively monitoring the system to ensure everything continues to operate as expected. Thank you for your patience we will keep you updated here.
identified
Our team is making good progress toward restoring the affected reporting features. We're continuing to work through the necessary steps to ensure everything is functioning properly before bringing these services back online.
We don't have a confirmed restoration time just yet, but we'll continue to share updates as work progresses. We apologize for the continued disruption and appreciate your patience.
identified
Our team is continuing work to restore DonorPerfect's reporting features, including Easy Reports, some Financial Reports, Dashboards, SmartAnalytics, Easy Report Builder, and Scheduled Reports.
Restoring these services requires additional system work and testing to ensure everything is operating properly. We expect this work to take an extended period and do not yet have an estimated time for restoration. Getting these services up and running is our top priority right now.
We know how important these tools are to your daily work and apologize for the disruption. We'll continue sharing updates here as we make progress.
investigating
We are currently investigating an issue affecting Dashboards, Easy Reports, and some Financial Reports. When attempting to run these reports, you may encounter a 502 Bad Gateway error.
Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File.
We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will continue to provide updates here as more information becomes available.
ReadySetAuction – Temporary Feature Restrictions for Security Maintenance
A fix has been implemented and we are monitoring the results.
identified
We are currently deploying a security patch for ReadySetAuction (RSA). During this process, you may experience intermittent errors or temporary difficulty accessing RSA. We apologize for any inconvenience this may cause and will provide an update here as soon as the deployment is complete.
identified
We are in the final stages of testing the security patch and are planning to deploy it later today. Thank you for your continued patience and understanding as we work to safely restore all functionality. We will keep you updated here.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
As part of our ongoing commitment to protecting client data and maintaining the security of our products, we are proactively addressing a recently identified PHP security vulnerability that may affect certain functionality within ReadySetAuction (RSA).
Out of an abundance of caution, we are temporarily disabling image uploads and CSV imports in RSA. Additionally, the ability to create new packages under Items → Packages will be temporarily unavailable. These features will remain disabled until a permanent security patch has been implemented.
All other ReadySetAuction functionality will remain available and operational.
Protecting our clients' information remains a top priority, and these precautionary measures are being taken to help ensure the continued security of the platform.
We understand that these temporary restrictions may cause some inconvenience and appreciate your patience as we work to restore these features safely.
We will provide additional updates as our remediation efforts progress and the affected functionality becomes available again.
September 2026
Intermittent Errors When Navigating and Completing Tasks in DonorPerfect
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Intermittent Errors When Navigating and Completing Tasks in DonorPerfect
A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Errors running reports and navigating within DonorPerfect
A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.
Errors Logging in & Navigating within DonorPerfect
We are continuing to investigate intermittent errors affecting both login and navigation within DonorPerfect. We understand this issue has been impacting users throughout the morning and sincerely apologize for the ongoing inconvenience.
Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available.
investigating
We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
A fix has been implemented to address the errors appearing while searching for records and navigating DonorPerfect. We will continue monitoring the system and provide another update once the issue is fully resolved.
investigating
We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Slowness Navigating within DonorPerfect
minorSource not attested
Last archived state: resolved
View archived record details
DonorPerfect
monitoring
Our Development Team has implemented a fix to address the issue that was causing slowness in DonorPerfect. We are continuing to monitor response times and overall performance and will provide updates here as needed. Thank you for your patience.
investigating
We are investigating an issue causing slowness in DonorPerfect. We apologize for this inconvenience and we are working hard to resolve the issue as quickly as possible.
Intermittent Errors Accessing DonorPerfect
majorSource not attested
Last archived state: resolved
View archived record details
DonorPerfect
investigating
We are continuing to investigate reports of slowness throughout DonorPerfect, as well as extended loading times and spinning when attempting to log in. We apologize for the inconvenience and appreciate your patience as our team works to identify the root cause and resolve the issue as quickly as possible.
investigating
We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.
July 2026
Delay in report exports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved.
identified
We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected.
We apologize for the inconvenience and will continue to provide updates on this status page as they become available.
identified
We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance.
For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may furth...
Givecloud connection timing out
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.
investigating
We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.
June 2026
DonorPerfect Dashboards and Easy Reports Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.
investigating
We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.
May 2026
Errors exporting reports
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature.
Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.
Intermittent Payment Processing Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.
identified
Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.
Intermittent Slowness and Errors in DonorPerfect
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.
Intermittent Security Check Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
investigating
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational.
If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be...
April 2026
Security Check Failing
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
investigating
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be p...
