A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users in the US region may experience intermittent access issues when using Projects, including failures when loading or accessing content. The issue is affecting availability for some users in the US region.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Messenger - Service Unavailable - Australia
criticalSource not attested
Last archived state: resolved
View archived record details
Messenger (Asia Pacific - Australia)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing an outage that is preventing users from accessing our service. Our engineers are currently investigating. Thank you for your understanding and patience!
July 2026
Boards Cloud – Service Disruption Affecting User Access Across Regions
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting Boards Cloud that may prevent some users from successfully accessing the platform. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Boards / Entities - Service Access Issues in US Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.
June 2026
BoardDocs - Users Are Unable To Access Site in the US Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
May 2026
Results - Service Degradation Impacting Users In Non-US Regions
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!
Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues.
Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.
identified
The issue has been identified and a fix is being implemented.
investigating
Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.
Third-Party Manager - Users Are Not Able To Access The Site In The US region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
Boards – Users Are Not Able To Access The Application In The APAC Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!
Boards - Users Are Not Able Not Access The Application In The EU Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!
