Looking for an update now? Check the current status, or follow Contentsquare for future changes.
94.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are investigating an issue affecting the Share Zoning feature. Customers may currently be unable to share zoning analyses. We will provide updates as more information becomes available.
Unable to take zoning snapshot within Session Replay
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Platform Accessibility Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of users experiencing difficulties logging in or accessing the platform
Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
identified
The issue has been identified and a fix is being implemented.
Customers with User Lifecycle are experiencing slightly longer-than-normal query times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
May 2026
Dashboards widgets aren't loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
CS Live may have loading issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Customers with VoC enabled may be experiencing issues collecting survey results
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
Dashboards - some customers experiencing UI issues with the Data Table Widget
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Some web customers are unable to create screenshots from the Zoning module or see Heatmap data
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating the issue. Mobile customers are not impacted. Screenshots can still be captures from CS Live and Session Replay.
April 2026
Some modules in Error Analysis may not be loading as expected
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Live Screenshot Unavailable in Mobile View Zoning (Web Project)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Mobile View Zoning for Web projects. When attempting to create a new snapshot, the Live Screenshot feature is failing to open the site, preventing users from completing the snapshot creation process.
