Contentsquare Outage History
Daily status observations, past incidents, and reported issue history for Contentsquare.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 56% | 25 | 11 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
External segment integrations unavailable - sync errors and segment creation blocked
Started:
monitoring
Our team is actively processing a data backfill to restore missing records from August 2nd–3rd.
monitoring
Core operations have returned to normal. Our team is actively processing a data backfill to restore missing records from August 2nd–3rd.
monitoring
The core issue has been resolved, though minor visual display errors may temporarily persist. We are currently finalizing a UI fix and backfilling missing data from August 2nd–3rd.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
July 2026
Unable to create new Zonings or Heatmaps
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Dashboard date filter not refreshing data on change
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
App not loading after login
Started:
investigating
We are currently investigating an issue where some users are getting stuck on a blank loading screen after attempting to log in
Impact Module: Analysis Context conditions aren't being carried through when sharing the Impact URL or using the Quantify shortcut
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Weekly Insights | Users getting duplicate alert emails
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
June 2026
we experienced a latency data in today for 1 hour (12:25–13:52 UTC), The team is on it and a fix is in progress
Started:
identified
The issue has been identified and a fix is being implemented.
Issue with Mobile Snapshot Rendering
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers are seeing mobile snapshots fail to load. The issue is isolated to zoning containing a combination of both mobile and desktop snapshots
Bot view on CS Live isn't loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Delayed Data Processing (EU Azure Infrastructure)
Started:
monitoring
Our data processing infrastructure for European Azure hosted customers is running behind, which is causing inaccuracies in the reporting tools. No data has been lost, and the system should catch up shortly
Platform Accessibility Issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of users experiencing difficulties logging in or accessing the platform
Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes
Started:
monitoring
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
identified
The issue has been identified and a fix is being implemented.
Customers with User Lifecycle are experiencing slightly longer-than-normal query times
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
May 2026
Dashboards widgets aren't loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
CS Live may have loading issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Customers with VoC enabled may be experiencing issues collecting survey results
Started:
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
Dashboards - some customers experiencing UI issues with the Data Table Widget
Started:
investigating
We are currently investigating this issue.
Some web customers are unable to create screenshots from the Zoning module or see Heatmap data
Started:
investigating
We are currently investigating the issue. Mobile customers are not impacted. Screenshots can still be captures from CS Live and Session Replay.
April 2026
Some modules in Error Analysis may not be loading as expected
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Live Screenshot Unavailable in Mobile View Zoning (Web Project)
Started:
investigating
We are currently investigating an issue affecting Mobile View Zoning for Web projects. When attempting to create a new snapshot, the Live Screenshot feature is failing to open the site, preventing users from completing the snapshot creation process.
Survey Response Loading Issues
Started:
identified
The issue has been identified and a fix is being implemented.
March 2026
Some customers on the free plan can't access the Session Replay list
Started:
investigating
We are currently investigating this issue. This only impacts customers on the free plan.
Session replay summary may not load for some customers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.