Contentsquare Outage History
Uptime record, past incidents, and downtime history for Contentsquare.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 100% | 9 | 0 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 80.6% | 31 | 6 |
| April 2026 | 85.7% | 21 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
we experienced a latency data in today for 1 hour (12:25–13:52 UTC), The team is on it and a fix is in progress
Started: Jun 29, 4:17 PM
identified
The issue has been identified and a fix is being implemented.
Jun 29, 4:17 PM
Issue with Mobile Snapshot Rendering
Started: Jun 25, 11:31 AM
identified
The issue has been identified and a fix is being implemented.
Jun 25, 11:44 AM
investigating
Some customers are seeing mobile snapshots fail to load. The issue is isolated to zoning containing a combination of both mobile and desktop snapshots
Jun 25, 11:31 AM
Bot view on CS Live isn't loading
Started: Jun 22, 12:00 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 22, 5:53 PM
identified
The issue has been identified and a fix is being implemented.
Jun 22, 12:00 PM
Delayed Data Processing (EU Azure Infrastructure)
Started: Jun 12, 11:21 AM
monitoring
Our data processing infrastructure for European Azure hosted customers is running behind, which is causing inaccuracies in the reporting tools. No data has been lost, and the system should catch up shortly
Jun 12, 11:21 AM
Platform Accessibility Issues
Started: Jun 10, 12:04 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 12:26 PM
investigating
We are currently investigating reports of users experiencing difficulties logging in or accessing the platform
Jun 10, 12:04 PM
Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes
Started: Jun 5, 1:17 PM
monitoring
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
Jun 5, 2:15 PM
identified
The issue has been identified and a fix is being implemented.
Jun 5, 1:17 PM
Customers with User Lifecycle are experiencing slightly longer-than-normal query times
Started: Jun 2, 9:57 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 3:34 PM
identified
The issue has been identified and a fix is being implemented.
Jun 2, 9:57 AM
May 2026
Dashboards widgets aren't loading
Started: May 28, 7:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 28, 8:11 AM
investigating
We are currently investigating this issue.
May 28, 7:39 AM
CS Live may have loading issues
Started: May 26, 12:38 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 26, 6:40 PM
identified
The issue has been identified and a fix is being implemented.
May 26, 4:36 PM
investigating
We are continuing to investigate this issue.
May 26, 1:04 PM
investigating
We are currently investigating this issue.
May 26, 12:38 PM
Customers with VoC enabled may be experiencing issues collecting survey results
Started: May 11, 2:44 PM
identified
The issue has been identified and a fix is being implemented.
May 11, 2:45 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 11, 2:44 PM
Dashboards - some customers experiencing UI issues with the Data Table Widget
Started: May 7, 2:52 PM
investigating
We are currently investigating this issue.
May 7, 2:52 PM
Some web customers are unable to create screenshots from the Zoning module or see Heatmap data
Started: May 5, 12:24 PM
investigating
We are currently investigating the issue. Mobile customers are not impacted. Screenshots can still be captures from CS Live and Session Replay.
May 5, 12:24 PM
April 2026
Some modules in Error Analysis may not be loading as expected
Started: Apr 23, 3:37 PM
identified
The issue has been identified and a fix is being implemented.
Apr 23, 4:37 PM
investigating
We are currently investigating this issue.
Apr 23, 3:37 PM
Live Screenshot Unavailable in Mobile View Zoning (Web Project)
Started: Apr 17, 9:09 AM
investigating
We are currently investigating an issue affecting Mobile View Zoning for Web projects. When attempting to create a new snapshot, the Live Screenshot feature is failing to open the site, preventing users from completing the snapshot creation process.
Apr 17, 9:09 AM
Survey Response Loading Issues
Started: Apr 15, 11:05 AM
identified
The issue has been identified and a fix is being implemented.
Apr 15, 11:05 AM
March 2026
Some customers on the free plan can't access the Session Replay list
Started: Mar 24, 5:27 PM
investigating
We are currently investigating this issue. This only impacts customers on the free plan.
Mar 24, 5:27 PM
Session replay summary may not load for some customers
Started: Mar 18, 9:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 18, 9:40 AM
identified
The issue has been identified and a fix is being implemented.
Mar 18, 9:39 AM