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Clearhaus Outage History

Daily provider-status observations and published incident history for Clearhaus.

Operational

Clearhaus is operational. Verified . Official provider source.

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96.4% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 90.3% 31 3
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Visa Credit and Debit transactions failing
major Observed active window 47h 14m

View incident details and source

Started:

Gateway API (gateway.clearhaus.com)
monitoring
A hotfix was deployed at 12:03 CEST, and the affected service is performing normally again. We are monitoring the situation and will post an update once we have confirmed the issue is resolved.
investigating
Since 2026-10-14 07:15 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards. Unfortunately, we see the same underlying issue as we did yesterday, and we are in constant communication with Visa trying to resolve the issue fully. Regular Visa authorizations, captures, refunds, and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
Visa Credit and Debit transactions failing
major Observed active window 3h 41m

View incident details and source

Started:

Gateway API (gateway.clearhaus.com)
monitoring
Since 2026-10-13 12:30 CEST, Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits, has been working as normal. We are monitoring the situation in case it comes back.
investigating
Since 2026-10-13 08:16 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards. Regular Visa authorizations, captures, refunds and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
Connectivity issue towards upstream
minor Observed active window 2h 19m

View incident details and source

Started:

Gateway API (gateway.clearhaus.com)
monitoring
Since 06:36Z we locked all traffic to our upstream provider’s secondary data center where we saw a lower error rate of ~0.04 %. At 07:42Z we were informed that the problem was resolved by our upstream provider. Since 07:53Z we moved traffic back to the primary data center and have seen no further errors.
investigating
Starting 2026-10-09T02:00Z we are experiencing intermittent connectivity issues towards our upstream provider for authorizations and voids (and Mastercard debits and debit refunds). Automatic failover and recovery is greatly alleviating the impact, but we have observed error rates of 0.75 % between 2026-10-09T02:00Z – 2026-10-09T07:00Z. We are investigating and reaching out to our upstream provider to resolve. Captures and capture refunds and Visa debits and debit refunds are not impacted.

Legacy Incident Archive

2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Mastercard credits failing
major Source not attested
Last archived state: resolved
View archived record details
identified
We have now confirmed with our upstream provider that all non-EUR Credits are currently being rejected by Mastercard, due to a configuration change between Clearhaus, upstream provider and Mastercard. Our upstream provider are working on a rollback, and believe to be able to complete this during the night.
investigating
Since 2026-08-07 00:00 CEST, we’ve seen a rise in rejections of Credit transactions by Mastercard. Credit transactions using EUR as currency are not affected. We are reaching out to our upstream provider and will post another update once we have more information. Regular authorizations and all other transaction types are unaffected.
July 2026
Transactions unavailable in Merchant API
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Transactions available again in Merchant API This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.
investigating
We are currently investigating the issue. Gateway transaction processing is not affected.
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