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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Mastercard credits failing
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have now confirmed with our upstream provider that all non-EUR Credits are currently being rejected by Mastercard, due to a configuration change between Clearhaus, upstream provider and Mastercard.
Our upstream provider are working on a rollback, and believe to be able to complete this during the night.
investigating
Since 2026-08-07 00:00 CEST, we’ve seen a rise in rejections of Credit transactions by Mastercard.
Credit transactions using EUR as currency are not affected. We are reaching out to our upstream provider and will post another update once we have more information.
Regular authorizations and all other transaction types are unaffected.
July 2026
Transactions unavailable in Merchant API
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Transactions available again in Merchant API
This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally.
Gateway transaction processing was not affected at any point.
We apologise for any inconvenience.
investigating
We are currently investigating the issue.
Gateway transaction processing is not affected.
