Current answer
Clearhaus experienced a minor incident: Connectivity issue towards upstream. ServiceAlert observed recovery on Oct 9, 2026.
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Incident Lifecycle
Affected Components
Gateway API (gateway.clearhaus.com)
Incident Timeline
Monitoring
Since 06:36Z we locked all traffic to our upstream provider’s secondary data center where we saw a lower error rate of ~0.04 %. At 07:42Z we were informed that the problem was resolved by our upstream provider. Since 07:53Z we moved traffic back to the primary data center and have seen no further errors.
Oct 9, 2026 at 8:26 AM UTC
Investigating
Starting 2026-10-09T02:00Z we are experiencing intermittent connectivity issues towards our upstream provider for authorizations and voids (and Mastercard debits and debit refunds). Automatic failover and recovery is greatly alleviating the impact, but we have observed error rates of 0.75 % between 2026-10-09T02:00Z – 2026-10-09T07:00Z.
We are investigating and reaching out to our upstream provider to resolve.
Captures and capture refunds and Visa debits and debit refunds are not impacted.
We are investigating and reaching out to our upstream provider to resolve.
Captures and capture refunds and Visa debits and debit refunds are not impacted.
Oct 9, 2026 at 7:20 AM UTC
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